Robert Baxter
Rogue River
Summary
Dedicated sales associate with proven expertise in delivering exceptional customer experiences. Known for reliability, strong problem-solving skills, and effective teamwork, consistently enhancing customer satisfaction and loyalty.
Overview
26
26
years of professional experience
Work History
Sales Associate
The Home Depot Inc
06.2024 - Current
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained accurate inventory levels through regular stock checks and organization.
- Operated point-of-sale systems efficiently to process transactions and returns.
- Collaborated with team members to enhance customer service experience and resolve issues.
- Educated customers on product features, benefits, and proper usage techniques.
- Implemented promotional displays to increase product visibility and drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
Business Owner
Luckily Yours Cleaning Services LLC
08.2023 - Current
- Executed thorough cleaning protocols to maintain hygienic environments in various settings.
- Developed efficient cleaning schedules to optimize workflow and reduce downtime.
- Implemented quality control measures to ensure high cleanliness standards across facilities.
- Collaborated with management to identify areas for process improvement in cleaning operations.
- Utilized specialized equipment and cleaning agents for effective surface sanitization.
- Conducted regular inspections to assess cleanliness levels and address concerns proactively.
- Enhanced customer satisfaction through attention to detail and responsive service delivery.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
- Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
- Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
- Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
Police Officer
New South Wales Police Force
12.1999 - 02.2017
- Conducted thorough investigations to gather evidence and resolve cases efficiently.
- Enforced laws and regulations to maintain public safety and order in communities.
- Collaborated with community members to build trust and enhance crime prevention initiatives.
- Mentored junior officers, fostering skill development and enhancing team performance.
- Led critical incident responses, coordinating resources for effective crisis management.
- Implemented community outreach programs to strengthen relationships between police and residents.
- Analyzed crime trends to inform strategic planning and resource allocation decisions.
- Developed training programs focusing on policy adherence and best practices for new recruits.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Conducted preliminary investigations at scenes of major crimes.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Apprehended offenders and conducted interviews and interrogations.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants.
- Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
- Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
- Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
- Supported supervisors with administrative tasks such as scheduling shifts and managing equipment inventory, increasing department efficiency and organization.
- Implemented community outreach initiatives that strengthened partnerships between residents and local law enforcement agencies.
- Responded to emergency calls to provide assistance to citizens in need.
- Conducted searches of individuals, vehicles and premises.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Provided testimony in court proceedings.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Monitored traffic violations, issuing citations as necessary.
- Monitored criminal activity in community to identify suspicious activity.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Handled citation and traffic violation paperwork.
- Checked vehicle equipment for proper functioning prior to use.
- Accountable for roster management, applied strong organizational skills to effectively plan rosters 6 weeks in advance, ensuring to assign officers with specific skillsets of certain duties.
Education
Associates - Policing
Charles Sturt University
Sydney, Australia05-2001
High School Diploma -
Mansfield Secondary College
Mansfield, Victoria, Australia10-1996
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Money handling
- Verbal/written communication
- Stocking and receiving
- Client service
Timeline
Sales Associate
The Home Depot Inc
06.2024 - Current
Business Owner
Luckily Yours Cleaning Services LLC
08.2023 - Current
Police Officer
New South Wales Police Force
12.1999 - 02.2017
Associates - Policing
Charles Sturt University
High School Diploma -
Mansfield Secondary College