Robert Bell
Boise,ID
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Maintenance Director
Elite Healthcare
Idaho Falls, Idaho
01.2023 - 10.2024
- Ensured compliance with applicable federal, state, local laws and regulations governing maintenance operations.
- Managed team of employees, daily progress reports and overall project planning.
- Identified and mended faulty electrical structures to quickly bring power back online.
Inside Sales Representative
Bonneville Industrial Supply Company
Idaho Falls, Idaho
02.2019 - 12.2022
- Contacted new and existing customers to discuss product and service solutions.
- Maintained detailed records of customer interactions, orders and account status updates.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Conducted cold calls to generate new business leads.
- Maintained detailed account records and contact logs to facilitate sales process.
- Provided customers with product information, pricing and availability.
- Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
Maintenance Director
Grand Teton Human Services
Idaho Falls
05.2016 - 12.2018
- Ensured compliance with applicable federal, state, local laws and regulations governing maintenance operations.
- Managed team of employees, daily progress reports and overall project planning.
- Identified and mended faulty electrical structures to quickly bring power back online.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained newer staff members to properly and effectively use on-hand tools and equipment to avoid mishaps or inefficiencies.
- Delegated work to staff, setting priorities and goals.
Golf Pro Shop Manager
Jefferson Hills Golf and Recreation
Rigby, Idaho
04.2009 - 12.2017
- Responsible for overseeing the daily operations of the golf pro shop, including customer service, sales and inventory management.
- Utilized current technology systems to process payments from customers accurately.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained a high level of customer satisfaction by providing excellent customer service to ensure repeat business.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Attended trade shows, conferences related to the golf industry to network with potential partners, customers.
- Developed relationships with local businesses and organizations in order to generate referrals for additional services offered by the golf pro shop.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Performed regular maintenance checks on golf equipment to ensure proper functioning of equipment used by customers.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Trained new staff members in areas such as customer service, product knowledge and store policies.
- Provided professional instruction on golf techniques, rules and regulations to individuals or groups of players.
- Managed all staff scheduling and payroll related matters for golf pro shop employees.
- Analyzed financial data such as profits and losses, expenses and budgeting information to identify opportunities for improvement.
- Created marketing campaigns to promote golf events, tournaments and special offers at the facility.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
Education
Associates Professional Golf Managment - PGM
Pima Community College
Tucson, AZ05-2003
High School Diploma -
Capital High School
Boise, ID05-2000
Skills
- Structural investigations
- Employee performance assessment
- Fire protection systems
- Security systems
- Grounds maintenance
- Equipment Repair
- Vehicle fleet management
- Facility management
- Vendor relationship management
- Inventory monitoring
Timeline
Maintenance Director
Elite Healthcare
01.2023 - 10.2024
Inside Sales Representative
Bonneville Industrial Supply Company
02.2019 - 12.2022
Maintenance Director
Grand Teton Human Services
05.2016 - 12.2018
Golf Pro Shop Manager
Jefferson Hills Golf and Recreation
04.2009 - 12.2017
Associates Professional Golf Managment - PGM
Pima Community College
High School Diploma -
Capital High School