Robert Bennett
Fort Pierce ,FL
Summary
Dynamic Professional Service Manager with a proven track record at Bridgestone Retail Operations LLC, excelling in customer satisfaction and automotive diagnostics. Expert in optimizing service department operations and vendor negotiations, consistently exceeding performance targets while fostering teamwork and leadership within a skilled technician team.
Professional automotive service provider with strong focus on team collaboration and achieving results. Skilled in customer service, diagnostics, and effective repair management. Known for reliability and adaptability in changing environments. Proven ability to lead teams, streamline operations, and ensure high-quality service delivery.
Customer-focused professional with successful 25-year career in Automotive sector. Dynamic successful applying expertise and innovative thinking in busy business environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Professional Service Manager
Bridgestone Retail Operations LLC.
04.2019 - Current
- Directed recruitment and hiring of well-qualified candidates to fill key positions.
- Investigated and evaluated risks and issues to formulate solutions and implement corrective actions.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Lead Automotive Technician
Nobles Tire City
03.2013 - 04.2019
- Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
- Ensured adherence to manufacturer guidelines during all vehicle servicing procedures, maintaining warranty compliance for customers'' benefit.
- Coordinated preventative maintenance schedules for customers'' vehicles to reduce costs associated with unplanned repairs.
- Led a team of automotive technicians to consistently deliver high-quality workmanship and exceed customer expectations.
- Increased customer trust by providing accurate explanations of technical issues and offering appropriate solutions tailored to individual needs.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed safety and emissions inspections.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Analyzed vehicle data using advanced diagnostic equipment.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Automotive Technician
Horner's Automotive
05.2000 - 03.2013
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
Skills
- Service writing
- Customer satisfaction
- Service department operations
- Vendor negotiation
- Employee evaluation
- Labor estimating
- State and local regulations
- Teamwork
- Problem-solving abilities
- Multitasking
- Computer skills
- Excellent communication
- Team leadership
- Professional and courteous
- Recruitment and hiring
Accomplishments
- Supervised team of 10 staff members.
Certification
ASE Certified Technician
ASE ID Number: ASE-5723-3982
Macs 609 A/C Certified
Bridgestone Area Top Performer
Area top grossing Lead Senior Tech , With most flag per clock hour and dollars per flag hour.
Timeline
Professional Service Manager
Bridgestone Retail Operations LLC.
04.2019 - Current
Lead Automotive Technician
Nobles Tire City
03.2013 - 04.2019
Automotive Technician
Horner's Automotive
05.2000 - 03.2013
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