Robert Benoy
IT Manager
Madison,WI
Summary
Former IT Manager at a manufacturer with over 80 employees. 20+ years of IT experience performing Network Administration, System Administration, IT Technician and Technology Specialist tasks and responsibilities while managing a small IT department. Skilled at performing troubleshooting, supporting workstations, servers and peripheral devices. Increased end-user performance and productivity by spearheading a company-wide email migration and office deployment to Microsoft Exchange Online and Office 365. Seeking to leverage my wide spectrum of IT knowledge and tech skills for your organization.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
IT Consultant
RB Consulting
Madison, WI
07.2000 - Current
- Performed IT consulting and network administration services to small and medium sized businesses.
- Utilized related knowledge and expertise in IT to assist small and medium sized businesses with their audio, lighting and video control requirements for live and taped programming.
- Recommend, installed and supported equipment for data, audio, lighting and video networks including cabling, wireless routers, video and audio control.
- Became a trusted resource through high-level problem-solving skills, solving customer issues with effective remote or on-site support.
IT Manager
Quarra Stone Company, LLC
Madison, WI
07.2000 - 01.2020
- Oversaw the operation of the Information Technology (IT) department and ensured operations aligned with the objectives of the organization.
- Managed IT department operation and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of available resources.
- Led new technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements, including migrating from legacy on-site exchange to Microsoft Exchange 365, and Microsoft Office 365 and endpoint security deployments.
- Maintained software licensing compliance and enforcement across all sites.
- Created implementation plans for new purchases and projects, accounting for ROI, costs-benefit and other analyses.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Oversaw daily performance of computer systems, servers and network infrastructure, immediately responding to hardware and software issues to keep the network up and running.
- Procured, customized and maintained technology based on staff requests and project requirements, including laptop and workstation imaging and configuration.
- Identified and diagnosed computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Implemented and managed wireless devices, multi-site network infrastructure, including the successful upgrade of wireless access points across all sites.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Supported phones (IP and mobile), photocopier, fax machine, printers, and other physical equipment, including the migration from a legacy analog to VoIP phone system, and the design, implementation and support of multi-site VoIP connections.
- Installed and managed audiovisual equipment, including projectors and security cameras.
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
- Coordinated with programmers regarding development of new systems, assisting with integration into current and future infrastructure.
- Wrote company policies, procedures and manuals governing internal IT use.
- Coordinated and encouraged ongoing technical training and personal development for all employees, creating or providing available documentation or technical guides as necessary for improvement.
Computer Systems Analyst
American Family Insurance
Madison, WI
07.2000 - 04.2002
- Performed end-user technical support for over 4000 agents, corporate employees and vendors of a large Fortune 500 Insurance company located across the USA.
- Demonstrated extensive troubleshooting skills of windows-based machines, networking theories, and hardware.
- Heavily utilized personal knowledge, online databases, and the ability to learn quickly.
Education
Associate of Applied Science - IT Computer Systems Administration Specialist
Madison Area Technical College
Madison, WI 08.2012 - 05.2014
Skills
System Administration
Certification
CompTIA A+
Timeline
CompTIA A+
10-2016
Associate of Applied Science - IT Computer Systems Administration Specialist
Madison Area Technical College
08.2012 - 05.2014
IT Consultant
RB Consulting
07.2000 - Current
IT Manager
Quarra Stone Company, LLC
07.2000 - 01.2020
Computer Systems Analyst
American Family Insurance
07.2000 - 04.2002
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