Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Hi, I’m
Robert Benson III
Flower Mound,TX
Summary
Overview
8
years of professional experience
1
Certification
Work History
Buccee'sDenton, TX
Team Leader, Sales Associates
04.2024 - Current
Job overview
- Identified issues, analyzed information and provided solutions to problems.
- Provided leadership, guidance, and direction to team members.
- Served as a liaison between the sales team and upper management.
- Monitored inventory levels to ensure availability of products for customers.
- Resolved customer complaints quickly and efficiently.
- Performed daily spot checks of store shelves to ensure proper product placement.
- Organized sales floor to keep products and displays presentable and in sellable condition.
- Processed payments and returned receipts, cash, coin and cards to customers.
LidsAtlanta, Georgia
Store Manager
10.2020 - 03.2024
Job overview
- Managing daily operations, weekly scheduling, financial balancing, deposits and currency exchanges
- Consistently ranked as a top performer in both sales growth and accessory percentage across my district and region.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Champ’sBuford, Georgia
Assistant Manager
04.2020 - 08.2020
Job overview
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Champ’sAustin, Texas
Assistant Manager
10.2018 - 03.2020
Job overview
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed diverse teams to achieve project goals and deadlines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Shoe PalaceGrapevine, Texas
Stockroom Lead
08.2016 - 08.2017
Job overview
- Organized, maintained, shipped and received merchandise
- Organized the merchandise, while utilizing the FIFO system
- Maintained product accountability
- Trained new staff members.
Education
Kilgore CollegeKilgore, TX
Bachelor of Science from Business Administration And Management
06-2020
University Overview
- Member of the football team
- GPA: 3.7
Lewisville H.S.Lewisville, TX
High School Diploma
06.2016
University Overview
- Member of the football team
- GPA: 3.7
Skills
- Payroll Management
- Report Generation
- Store operations oversight
- Project Management
- Customer Service Management
- Team Development
- Operations Management
- Revenue Generation
- Supply Ordering
- Shift Scheduling
- Risk Management
- Employee Training
- Talent Recruitment
- Operational budgeting
- POS Systems
- Competitor Monitoring
- Retail Inventory Management
- Loss Prevention
- Store Merchandising
- Team Building and Leadership
- Recruitment and hiring
- Operational Efficiency
Certification
- Texas Alcohol Server/Seller Certificate
Timeline
Team Leader, Sales Associates
Buccee's
04.2024 - Current
Store Manager
Lids
10.2020 - 03.2024
Assistant Manager
Champ’s
04.2020 - 08.2020
Assistant Manager
Champ’s
10.2018 - 03.2020
Stockroom Lead
Shoe Palace
08.2016 - 08.2017
Kilgore College
Bachelor of Science from Business Administration And Management
Lewisville H.S.
High School Diploma
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