Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Robert Bergstrom

Frisco,TX

Summary

A Highly experienced professional with extensive leadership in office management offering a proven ability to oversee and multitask day-to-day operations. Demonstrates a calm and composed demeanor leading by example and fostering a collaborative team environment. Produces success in customer relationship management delivering results-driven performance. Strong interpersonal communication skills enhancing teamwork and collaboration while utilizing proactive measures to Optimizing time management, seamless business administration, and proactive troubleshooting. Exhibits high emotional intelligence with a strong ability to listen, understand, and empathize. Ensures effective conflict resolution and resolving issues. Known for reliability, flexibility, and adaptability, consistently contributing as a dependable team player. Practices an organized and structured work ethic with meticulous attention to detail. Committed to upholding superior ethical and moral standards guaranteeing compliance in all aspects of work. Combines creativity with extraordinary analytical thinking, leveraging a high I.Q. of 118 to deliver innovative solutions.

Overview

21
21
years of professional experience

Work History

Deputy Clerk

Denton County
Frisco, TX
12.2024 - 05.2025
  • Performed specialized tasks for the public within the records department to encompass passport acceptance, vital (birth, marriage, death) residential property records, and commercial business registration on an appointment or walk-in basis.

Sales Support Analyst

Safe Harbor Capital
01.2023 - 11.2024
  • Assisted private equity financing and venture capital proposals for corporate projects ranging from $1M to $10M.
  • Reviewed and analyzed company project data and credentials, contributing to decision-making evaluations.
  • Supported senior team members in business development activities, sales and funding.
  • Managed complex executive schedules, including travel arrangements, and coordinated high-level meetings.
  • Prepared detailed reports, presentations, and visual documents to aid in critical decision-making.
  • Handled incoming and outgoing communications, ensuring timely and accurate responses to clients.
  • Maintained and updated comprehensive records and files, ensuring data accuracy and easy retrieval.
  • Applied accounting principles to monitor revenue, manage sales budgets, and forecast financial outcomes.

Admissions Account Manager

West Coast Univ.
Richardson, TX
08.2021 - 12.2022
  • Managed a large database of prospective students interested in medical degrees through the admissions process.
  • Addressed inbound inquiries and proactively initiated outbound communications to engage prospective students.
  • Scheduled appointments and conducted assessments to align student aspirations with program offerings.
  • Delivered comprehensive admissions presentations, highlighting program features, qualifications, and curricula.
  • Collaborated with financial aid and registrar departments to streamline the registration process for new students.
  • Consistently met or exceeded enrollment targets by executing strategic outreach and follow-up plans.
  • Ensured compliance with governmental regulations and accreditation standards throughout the process.

Office Operations Management

Westin Stonebriar Hotel
08.2004 - 03.2020
  • Served as the Manager on Duty for a luxurious four-star resort, overseeing multiple operational departments.
  • Led and mentored a team of front office agents and supervisors, raising service quality to exceptional standards.
  • Innovated and implemented solutions for daily operational challenges, optimizing processes across the hotel.
  • Successfully trained and developed over 40 new hires and seasoned staff members for supervisory roles.
  • Collaborated with executive, financial, and sales departments to review and finalize daily activity reports.
  • Spearheaded marketing initiatives that resulted in a significant increase in guest loyalty program registrations.
  • Helped achieve the #1 Top-Ranking Service Award of 120+ Westin hotels, with the highest client-survey rating.
  • Strategically managed staff productivity and substantially increased annual revenue.

Education

Bachelor of Arts - Commercial Graphic Design

Sam Houston State University
Huntsville, TX

Associate of Arts - Visual Multimedia

Collin County College
Plano, TX

Skills

  • Customer Service and Clientele Communication
  • Support, Mentoring, Coaching and Counseling
  • Training and Onboarding
  • Delegating and Resource Management
  • Dispute Issue Resolution and De-escalation
  • Project and Account Management
  • Accounting Principles and Financial Reporting
  • Revenue Operations and Payroll
  • Budgeting, Forecasting and Variance Analysis
  • Auditing and Compliance
  • Cash Flow Management and Ledger Balancing
  • Client Billing and Invoicing
  • Data Analysis and Financial Modeling
  • Profit and Loss Analysis
  • Marketing Strategies
  • Social Media Proficiency
  • Content Creation and Brand Management
  • Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, and Teams
  • Enterprise Resource Planning (ERP) Systems: SAP, Oracle, and Salesforce
  • Project Management Tools: Mondaycom and Google Suite
  • IT Networking and Platform Troubleshooting
  • Cloud Computing
  • Property Management Software: Galaxy Lightspeed UX and Micros F&B
  • Point of Sale (POS) Systems
  • Adobe Creative Suite: Photoshop, Lightroom, Illustrator, InDesign
  • Image editing and manipulation
  • Photography and Videography

Timeline

Deputy Clerk

Denton County
12.2024 - 05.2025

Sales Support Analyst

Safe Harbor Capital
01.2023 - 11.2024

Admissions Account Manager

West Coast Univ.
08.2021 - 12.2022

Office Operations Management

Westin Stonebriar Hotel
08.2004 - 03.2020

Bachelor of Arts - Commercial Graphic Design

Sam Houston State University

Associate of Arts - Visual Multimedia

Collin County College
Robert Bergstrom