Robert Bernie
San Antonio,TEXAS
Summary
Dynamic and results-driven professional with experience at HEB Grocery Store, excelling in customer service and team leadership. Proven ability to manage operations effectively while resolving complex issues. Skilled in time management and decision-making, ensuring a positive environment for both customers and employees. Committed to achieving goals and enhancing team performance.
Overview
15
15
years of professional experience
Work History
Plumbers Apprentice
Big Man Plumbing
09.2022 - Current
- .
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
Server
Constantinos Pizza
11.2023 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Estore Manager
HEB Grocery Store
12.2020 - 05.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
EStore Specialist
HEB Grocery Store
12.2016 - 12.2020
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Optimized checkout processes by implementing faster payment methods, decreasing wait times for customers.
- Participated in staff meetings to discuss ways to enhance workplace efficiency and improve customer experiences continuously.
- Supported store management in achieving operational goals through efficient task delegation and teamwork.
Perishables Representative
HEB Grocery Store
10.2013 - 12.2016
- Enhanced overall store performance by consistently meeting or exceeding individual sales targets within the perishables department, contributing to the growth of the business as a whole.
- Handled customer inquiries regarding product availability or recommendations professionally, contributing to a positive shopping experience for patrons.
- Increased efficiency in order fulfillment by streamlining picking processes for online orders involving perishable items.
- Improved team productivity by effectively collaborating with fellow representatives on stocking, rotation, and replenishment tasks.
Cashier
HEB Grocery Store
10.2010 - 10.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
John Paul Steven’s High School
San Antonio, TXAssociate Of Business Administration -
Northwest Vista College
San Antonio, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Goal setting
Timeline
Server
Constantinos Pizza
11.2023 - 05.2025
Plumbers Apprentice
Big Man Plumbing
09.2022 - Current
Estore Manager
HEB Grocery Store
12.2020 - 05.2023
EStore Specialist
HEB Grocery Store
12.2016 - 12.2020
Perishables Representative
HEB Grocery Store
10.2013 - 12.2016
Cashier
HEB Grocery Store
10.2010 - 10.2013
High School Diploma -
John Paul Steven’s High School
Associate Of Business Administration -
Northwest Vista College
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