Robert Bernier
Fiskdale,Massachusetts
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Director - Individual Disability Benefits
Unum Group
11.2015 - Current
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
Quality Compliance Consultant
Unum Group
04.2014 - 11.2015
- Improved compliance processes by conducting comprehensive risk assessments and implementing internal controls
- Collaborated with management to develop effective strategies for addressing identified compliance risks and gaps.
- Conducted thorough audits of internal operations, identifying areas for improvement and recommending corrective actions.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Identified gaps in existing compliance processes and recommended updates.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
Benefits Specialist
Unum Group
10.2002 - 04.2014
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Collaborated with legal teams to defend against fraudulent claims, saving company resources and maintaining its reputation.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Researched and analyzed policy contracts to verify proper payment of claims.
Assistant Branch Manager
Enterprise Rent-A-Car
04.2000 - 04.2002
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
Education
Bachelor of Science - Criminal Justice
Anna Maria College
PaxtonSkills
- Problem Solving
- Staff Development
- Project Coordination
- Operations Management
- Strategic Planning
- Quality Assurance
- Decision-making
- Coaching
Timeline
Director - Individual Disability Benefits
Unum Group
11.2015 - Current
Quality Compliance Consultant
Unum Group
04.2014 - 11.2015
Benefits Specialist
Unum Group
10.2002 - 04.2014
Assistant Branch Manager
Enterprise Rent-A-Car
04.2000 - 04.2002
Bachelor of Science - Criminal Justice
Anna Maria College
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