Robert Berrios

⦁ Processed Workers Comp Claims for worker's injured on the job
⦁ Called Doctor's to get Medical Notes for injured worker pertaining to the Workers Comp Claim
⦁ Called Pharmacies to give correct billing information for workers comp and to get medications paid
⦁ Answered phone calls from Doctor's, Injured Worker's, Pharmacies with any questions they might have about medications or basic procedures.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business

⦁ Created orders for Company Sales Rep Customers
⦁ Orders were sent to vendors that created business cards, Company Letterhead, Banners, Shirts
⦁ Had personal relationship with vendors for update on orders, sample proofs and delivery ETA
⦁ Kept Sales Reps and Customers updated on their orders via email or phone call
⦁ Collected invoices from vendors and entered in Company system for payment from customer and payments to vendors
⦁ Made sure end of month billing was up to date with Company

• Assisted customers in navigating company website and placing online orders, improving overall user experience.

⦁ Call Center for Customer Service at Walmart.com Internet Connection
⦁ Helped customers with questions pertaining to their online orders
⦁ Assisted customers with verification to delivery times, replacements, refunds
⦁ Assisted co-workers with their customers when they could not help customer

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

⦁ Communicate with insurance companies such as Blue Cross Blue Sheild, Aetna, United Healthcare to get accurate patient information for prescription insurance
⦁ Input information into Apple Mac Computer to process prescriptions for patients
⦁ Assisted Supervisors with special projects such as confirm, update, verify, cross-reference patient information
⦁ Used Compounder Rx (Tracking software for patients, prescriptions, Rx's on hold, partial fills, clinical drug screening, patient counseling, formulas, logs, chemicals, wholesalers, doctors, marketing plans, online billing, accounting, quality assurance, Rx validations, compounding information, etc.) by PK Software to validate prescriptions

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Created and updated reservations on Livery Coach Software
• Created and updated reservations on Livery Coach Software
• Responsible for sending information to affiliate companies all over the world for our customers traveling overseas

⦁ Responsible for billing clients after service using Livery Coach Software
⦁ Took reservation information for trips via phone and email
⦁ Kept track of driver's hours and payroll using Microsoft Excel

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

⦁ Kept records of account receivables, called clients to obtain a relationship to obtain payments
⦁ Made spreadsheets using Microsoft Excel to keep track of payments, able to help companies make payments off their debt
⦁ Data Entry (Peoplesoft 7.5 Financial), Confirmed vendor ID and prepared vouchers for invoices
⦁ Maintained A/P Ledger, commission reports and income journal of receivables

• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.

• Ensured accurate and timely paychecks for employees by diligently verifying timekeeping records and resolving discrepancies.
• Improved payroll accuracy by regularly updating employee records with changes in salary rates, deductions, and exemptions.
• Assisted in the preparation of payroll reports for management review, contributing to informed decision-making on staffing and compensation.
• Supported year-end tax reporting processes by preparing W-2 forms and ensuring compliance with federal and state regulations.
• Maintained a high level of confidentiality by securely handling sensitive employee information and adhering to privacy protocols.