Robert Bertrand
Elk City,OK
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 10 years of management performance.
Overview
12
12
years of professional experience
Work History
Correctional Security Officer
Oklahoma Department Of Corrections
03.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reported suspicious activities and persons to law enforcement.
Dispatcher
Beckham County Sheriffs Office
01.2023 - 03.2023
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Answered calls from automatic routing system and took basic information from callers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Directed dispatching, routing, and tracking of 10 fleet vehicles
Area Manager
Amazon
09.2020 - 12.2022
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
- Supervised 2 locations to enforce high-quality standards of operation
Restaurant Team Member
Loves Travel Stop
07.2020 - 08.2020
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Greeted customers at drive-thru and took food orders.
- Prepared food orders, cooking on grill and operating fry station.
- Cleared trays and removed trash from tables before sanitizing surfaces.
In-Home Sales Consultant
AT&T
06.2019 - 06.2020
- Stayed current on product specs and prices and accurately updated display product literature.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Reconciled inventory and customer orders regularly to monitor product availability.
- Displayed and promoted AT&T products at industry events to drive brand awareness and increase sales.
Field Sales Manager
Just Energy
06.2016 - 07.2019
- Built constructive employee relationships to maintain workforce engagement, commitment and flexibility.
- Coordinated staff schedules to properly allocate resources and meet business needs.
- Delivered process improvement solutions to achieve organizational objectives and key metric targets.
- Secured private information to maintain customer confidence and protect operations.
- Accompanied Team Leads on field operations to resolve issues and foster and build relationships.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Utility Hand
ABM Industries
04.2016 - 05.2016
- Worked in team environment to maintain high levels of productivity.
- Organized materials, tools and equipment to supply team members.
- Used shovels or heavy equipment to move different materials based on job needs.
- Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.
- Monitored materials inventory and requested items for restocking for each job.
Military Police
United States Marine Corps
02.2015 - 03.2016
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Monitored gate activities, controlled traffic and responded to emergencies on base.
- Documented and organized security information accurately and efficiently.
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
- Searched vehicles, buildings and homes for evidence of stolen property.
- Maintained security of local areas and performed route clearance for visiting high-ranking officials.
0621 Field Radio Operator
United States Marine Corps
05.2012 - 02.2015
- Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
- Maintained accurate documentation of messages transmitted and received.
- Monitored emergency frequencies to detect distress calls and dispatch emergency response personnel or equipment.
- Operated sound recording equipment to capture and document broadcasts for analysis.
- Identified and obtained bearings of signal sources through use of direction-finding procedures.
- Put together and configured antennas, power sources and other equipment to establish communications.
- Followed schedules and procedures for changing frequencies and cryptographic codes.
- Managed and optimized contact with other locations and personnel conducting field operations to facilitate open and clear communication.
- Passed along phone messages and maintained records.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Repaired radio equipment as necessary using electronic testing equipment, hand tools and power tools.
Education
No Degree - English
Copper Mountain College
Joshua Tree, CASkills
- Report Writing
- Conflict De-Escalation
- Criminal Law Knowledge
- Staff Training
- Goals and Performance
- Database Management
- Crime Prevention Methods
- Business Development
- Talent Review
- Sales Expertise
- Staff Development
- Staff Management
Timeline
Correctional Security Officer
Oklahoma Department Of Corrections
03.2023 - Current
Dispatcher
Beckham County Sheriffs Office
01.2023 - 03.2023
Area Manager
Amazon
09.2020 - 12.2022
Restaurant Team Member
Loves Travel Stop
07.2020 - 08.2020
In-Home Sales Consultant
AT&T
06.2019 - 06.2020
Field Sales Manager
Just Energy
06.2016 - 07.2019
Utility Hand
ABM Industries
04.2016 - 05.2016
Military Police
United States Marine Corps
02.2015 - 03.2016
0621 Field Radio Operator
United States Marine Corps
05.2012 - 02.2015
No Degree - English
Copper Mountain College
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