Robert Besancon
Centerport, NY,NY
Summary
Action-oriented Field Medical Service Technician providing exceptional and pointed medical services for injured members alongside deployed service members. Systematic and situationally-aware provider of medical services with fast reflexes ready to assist at moment's notice. Acute awareness of patient assessment and triage to determine best allocation of limited resources in critical situations.
Overview
2021
2021
years of professional experience
Work History
Field Medical Service Technician
Siemens Healthineers
10.2003 - 02.2021
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR. Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
Field Service Technician
Beckman Coulter
11.1994 - 08.2003
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Discussed and recommended service options with customers and explained costs involved.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Followed safety procedures to avoid injuries in field.
Medical Laboratory Technician
South Nassau Community Hospital
- Contributed to a safer work environment by maintaining cleanliness standards and enforcing proper waste disposal procedures.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Provided excellent customer service to patients by answering questions about lab tests clearly while maintaining empathy for their concerns.
- Utilized various medical laboratory equipment to conduct tests and analyses.
Education
Associate of Science - Medical Technology
SUNY Farmingdale
Farmingdale, NY05.1991
Skills
- Performs technical repairs
- Deliver timely repairs for customer equipment
- Knowledge of medical equipment
- Trouble shooting and fixing all kinds of issues
Accomplishments
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Engineer of the year award x3
Timeline
Field Medical Service Technician
Siemens Healthineers
10.2003 - 02.2021
Field Service Technician
Beckman Coulter
11.1994 - 08.2003
Medical Laboratory Technician
South Nassau Community Hospital
Associate of Science - Medical Technology
SUNY Farmingdale