Robert Betcher
Auburn,WA
Summary
Licensed Plumber and Furnace Technician experienced in residential and commercial plumbing and HVAC systems. Enhanced operational efficiency through optimization of maintenance procedures and effective troubleshooting of HVAC systems. Committed to delivering reliable customer service and ensuring safety compliance in all aspects of plumbing and heating operations.
Overview
1
1
Certification
4
4
years of post-secondary education
24
24
years of professional experience
Work History
Licensed plumber & licensed hvac tech.
Dicks heating and AC
Sumner, Washington
01.2020 - 06.2026
- Diagnosed and repaired plumbing issues efficiently for clients.
- Installed plumbing systems in residential and commercial buildings.
- Maintained compliance with local plumbing codes and regulations.
- Ensured compliance with applicable regulations related to plumbing installations.
- Conducted routine inspections and preventive maintenance on plumbing fixtures.
- Communicated effectively with clients regarding service options and recommendations.
- Trained new technicians on proper installation and maintenance procedures.
- Provided estimates for repair costs based on analysis of the problem at hand.
- Demonstrated a commitment to providing excellent customer service at all times.
- Followed up with customers after service visits to ensure satisfaction with work performed.
- Diagnosed heating system issues and provided effective solutions.
- Performed routine maintenance on boilers and other heating systems, including cleaning and replacing filters, lubricating motors and pumps, checking belts, inspecting flue pipes, and testing safety controls.
- Repaired faulty thermostats, valves, wiring connections, gas lines, and other components of the system.
Service Technician
Southwest Plumbing Services
Seattle, Washington
02.2002 - 12.2019
- Diagnosed plumbing issues using advanced diagnostic tools and techniques.
- Diagnosed problems and determined solutions for various customer issues.
- Repaired leaks and clogs in pipes, fixtures, and drains efficiently.
- Installed plumbing systems in residential and commercial properties.
- Installed new systems according to manufacturer specifications.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Repaired faulty components such as motors, pumps, valves, switches.
- Communicated with customers to explain services and address concerns effectively.
- Provided on-site training for junior technicians on best practices in plumbing services.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Communicated with vendors regarding supply orders and delivery timelines.
- Troubleshot electrical circuits using schematics and diagrams.
Education
Licensed Plumber And Licensed 06A Electrician - Plumbing Code And Exam Prep
CITC
Bellevue, WA 07.2003 - 07.2005
Classically Trained Chef - Food Science And Production Management
South Seattle Community College
Seattle, WA 09.1984 - 07.1986
West Seattle High School
Seattle, WashingtonSkills
- Plumbing installation
- Plumbing diagnosis
- HVAC troubleshooting
- Water heater maintenance
- Gas line handling
- Equipment maintenance
- Preventive maintenance planning
- Cost estimation
- Compliance knowledge
- Industry certifications
- Customer relationship management
- Supply chain management
- Staff mentoring
- Attention to detail
- Time management
- HVAC
Certification
- Certified plumber (PL02) since 2003
- Certified electrician (EL06A) since 2015
- Weekly sales and customer service training for 20+ years
- Food science and production management certificate from SSCC
- Small business and floral design course from SSCC
Affiliations
- Gardening
- Fishing
- Music
- Family and friends. You can often find me cooking up a storm on my days off entertaining is my joy.
Timeline
Licensed plumber & licensed hvac tech.
Dicks heating and AC
01.2020 - 06.2026
Licensed Plumber And Licensed 06A Electrician - Plumbing Code And Exam Prep
CITC
07.2003 - 07.2005
Service Technician
Southwest Plumbing Services
02.2002 - 12.2019
Classically Trained Chef - Food Science And Production Management
South Seattle Community College
09.1984 - 07.1986
West Seattle High School