Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Bibbs III

Nashville,TN

Summary

Goal-oriented Customer Service Manager with 20 plus years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding goals. I have worked with multiple systems such as Sage Intact, Smartsheet, Paycom, Kronos, Cisco, Lawson, Smart, GHX, eProcurement, Host, Service Now and Invoice Tracker. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

26
26
years of professional experience

Work History

Supply Chain Manager

PopHealthCare
Nashville, TN
02.2023 - 12.2023
  • Submitted orders daily to the four vendors based on the needs of the different Markets.
  • Worked directly with the main vender, RJYoung that houses all of the Printed material.
  • Each month I collaborated with the Market leads about the inventory to ship to an onsite location, keep in stock or to destroy the item.
  • Maintained the RJYoung Storefront for easy accessibility that is used for ordering product.
  • Ran reports twice a month via the Storefront to assist Accounts Payable on having invoices paid in a timely manner.
  • Assisted with granting colleagues access to the vendors website.
  • Created New accounts through the vendors for all new Markets.
  • Ensured all branded logos where being followed based off the Logo guidelines.
  • Collaborated with others to discuss new opportunities.
  • Achieved cost-savings by developing functional solutions to problems.

Customer Service Manager

Hospital Corporation Of America, HCA
Nashville, TN
06.2015 - 10.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty for both HCA & Life Point facilities via Service Now.
  • Trained and regularly mentored Customer Service Reps. on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems for all departments (Purchasing, Accounts Payable, Warehouse, Pharmacy & Internal Control) for auditing & documenting purposes.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Managed department call volume of 13 Customer Service Reps. per week and coordinated department schedules to maximize coverage during peak hours.
  • Ran and documented weekly, monthly & quarterly reports for the Controller and the corporate Procurement team for both HCA & LifePoint.

Customer Service Representative

Hospital Corporation Of America, HCA
Nashville, TN
12.2013 - 06.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls and emails with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information for both HCA & Life Point.
  • Provided primary customer support to internal and external customers via Remedy.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Order Fulfillment Specialist

Hospital Corporation Of America, HCA
Nashville, TN
03.2013 - 12.2013
  • Prepared orders by processing requests, pulled materials from warehouse/pharmacy, packed totes and prepared shipments.
  • Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
  • Checked inventory and selected products from specific locations based upon availability.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Entered package information into company's computer system.
  • Joined company's Safety Committee to share ideas on ways to bolster OSHA compliance and prevent accidents and mishaps.

Order Fulfillment Specialist

LifePointOwnes & Minor
Nashville, TN
01.2011 - 03.2013
  • Operated warehouse equipment for Bulk ordes and worked in the high volume section of product.
  • Prepared orders by processing requests, pulled materials from warehouse, packed totes and prepared shipments.
  • Checked inventory and selected products from specific locations based upon availability.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Warehouse Manager

Nacarato Volvo & GMC Trucks
Nashville, TN
02.1998 - 05.2010
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Kept documentation and records accurate and up to date with latest data to prevent errors in processing or delivery.
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Handled day-to-day shipping and receiving overseeing for local and out of state deliveries.

Education

High School Diploma -

Maplewood High School
Nashville, TN

Skills

  • Time Management
  • Workflow Management
  • Performance Tracking and Evaluations
  • Continuous Improvements
  • Supply Chain Management
  • Employee Coaching and Motivation
  • Managing Operations and Efficiency
  • Scheduling and Coordinating
  • Problem-Solving Aptitude
  • Excellent Communication

Timeline

Supply Chain Manager

PopHealthCare
02.2023 - 12.2023

Customer Service Manager

Hospital Corporation Of America, HCA
06.2015 - 10.2022

Customer Service Representative

Hospital Corporation Of America, HCA
12.2013 - 06.2015

Order Fulfillment Specialist

Hospital Corporation Of America, HCA
03.2013 - 12.2013

Order Fulfillment Specialist

LifePointOwnes & Minor
01.2011 - 03.2013

Warehouse Manager

Nacarato Volvo & GMC Trucks
02.1998 - 05.2010

High School Diploma -

Maplewood High School

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Robert Bibbs III