Robert Bidney
Round Rock,TX
Summary
Dependable Service Technician polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with [Number] years of hands-on experience completing various services and repairs. In-depth understanding of blueprints and schematics.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Technician
Liberty Group
Austin, Texas
05.2024 - Current
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Conducted service appointments to diagnose and fix problems.
- Communicated with clients for outstanding customer service and to increase repeat business.
Service Technician
Magic make readies
Round Rock, TX
05.2023 - 08.2024
- Prepared job assignment reports and forms for accountability and traceability.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Logged services performed in service ticket system.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Installed new components or replaced defective parts to restore functionality.
- Installed new appliances, wiring and machinery in homes with defective equipment.
Maintenance Technician
Liberty Group Ltd
Austin, TX
05.2022 - 05.2023
- Cleared clogged drains and replaced valves, faucets and fixtures.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Checked electrical components to identify defects and hazards and make necessary adjustments.
- Installed new systems, replacement parts and components to maintain proper operation.
- Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
Service Technician
Greystar Property Management
Austin Texas, TX
05.2017 - 03.2020
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Conducted service appointments to diagnose and fix problems.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Trained new team members on service processes to increase productivity.
- Examined previously completed work for accuracy.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Logged services performed in service ticket system.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Maintained certifications and completed training on systems and components.
Service Technician
Big Tex Air Condition
Austin, TX
09.2016 - 03.2017
- Conducted service appointments to diagnose and fix problems.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Trained new team members on service processes to increase productivity.
- Examined previously completed work for accuracy.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Prepared job assignment reports and forms for accountability and traceability.
- Tracked inventory used and notified supervisor about re-ordering needs.
Education
HVAC - HVAC Installation And Repair
South Texas Vocational Institute
San Antonio, TX09-1993
Skills
- Customer Service
- Equipment Troubleshooting
- Work Documentation
- Preventive Maintenance
- Problem and Issue Resolution
- Attention to Detail
- Project Oversight
- Regulatory Compliance
- Installation and Repair
- Troubleshooting skills
- Valid Driver's License
- Service Reports
- Troubleshooting and analysis
- Hand tool expertise
- Scheduling and Coordination
- Hand tool knowledge
- HVAC Systems
- Testing and analysis
- Troubleshooting and Diagnostics
- Flexible and Adaptable
- Mechanical abilities
- Testing and evaluation
- Professional and Courteous
- Service ticket accuracy
Certification
- EPA certified universal threw the state of TEXAS.
Timeline
Service Technician
Liberty Group
05.2024 - Current
Service Technician
Magic make readies
05.2023 - 08.2024
Maintenance Technician
Liberty Group Ltd
05.2022 - 05.2023
Service Technician
Greystar Property Management
05.2017 - 03.2020
Service Technician
Big Tex Air Condition
09.2016 - 03.2017
HVAC - HVAC Installation And Repair
South Texas Vocational Institute
- EPA certified universal threw the state of TEXAS.
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