Team leadership
Operations management
Strategic planning
Decision-making
Workforce management
Robert Binder
1443 East Osborn Rd Unit 2,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Manager
Jars Cannabis
Phoenix, AZ
01.2024 - Current
- Retail Operations Management: Oversaw daily store operations, including opening/closing procedures, cash handling, and ensuring compliance with all state cannabis regulations.
- Team Leadership & Development: Recruited, trained, and managed a high-performing team, fostering a positive work environment and implementing performance improvement plans.
- Sales & Customer Experience: Led the team in delivering exceptional customer service, driving sales performance, and increasing revenue through strategic upselling and promotions.
- Compliance & Inventory Control: Maintained accurate inventory records, conducted regular audits, and ensured all products were properly stocked while adhering to state laws and company policies.
- Financial Management: Monitored store budget, tracked expenses, and analyzed sales data to identify growth opportunities and improve profitability.
- Loss Prevention & Security: Implemented safety protocols, loss prevention strategies, and security measures to minimize shrinkage and ensure a secure shopping experience.
- Product Knowledge & Industry Trends: Stayed up-to-date on cannabis products, industry regulations, and market trends to educate staff and enhance customer engagement.
Bartender /Server
Joe's Crab Shack
Tempe, AZ
03.2022 - 01.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Skills
Timeline
Manager
Jars Cannabis
01.2024 - Current
Bartender /Server
Joe's Crab Shack
03.2022 - 01.2024
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