Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Robert Bishop

Cutchogue,NY

Summary

Professional in guest services with strong focus on delivering exceptional experiences and resolving issues efficiently. Known for fostering team collaboration and adapting to changing needs, ensuring smooth operations and guest satisfaction. Skilled in conflict resolution, communication, and multitasking, with knack for building rapport and maintaining high standards. Ready to drive impactful results in dynamic service environment.

Overview

11
11
years of professional experience

Work History

Security Patrol Officer

Vail Resorts Inc
04.2023 - 10.2024
  • Exhibited excellent problem-solving skills when faced with complex or high-pressure situations requiring quick decisions under pressure.
  • Conducted risk assessments for various properties, providing recommendations on necessary security improvements.
  • Supported special events or functions requiring additional security coverage, ensuring a safe and enjoyable experience for all attendees.
  • Provided exceptional customer service while addressing concerns from residents, visitors, and staff members.
  • Enforced parking regulations within assigned zones by issuing citations as needed while maintaining a fair approach towards violators'' circumstances if applicable.
  • Enhanced security measures by conducting thorough and consistent patrols in designated areas.
  • Implemented detailed incident reports for accurate record-keeping and informed decision making.

Mountain Safety Supervisor

Vail Resorts Inc
11.2019 - 04.2024
  • Conducted safety training sessions to enhance employee awareness and preparedness.
  • Promoted a safety-first culture by providing ongoing coaching, feedback, and support to staff members.
  • Handled emergency situations calmly and effectively, coordinating with Ski Patrol when necessary to ensure guest safety.
  • Reduced accident rates with thorough risk assessments and proactive measures.
  • Led safety meetings to address concerns and disseminate best practices.
  • Improved safety performance, analyzing data and adjusting policies as necessary.
  • Investigated incidents to determine root causes and prevent future occurrences.
  • Developed safety protocols for reducing incidents and ensuring compliance with regulations.

Landscaper

Alpen Rose Gardenscapes
04.2019 - 11.2021
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.

Ski Lift Operator

Vail Resorts Inc
11.2018 - 04.2019

  • Contributed to a positive work culture by actively participating in team meetings, sharing feedback, and offering suggestions for improvement.
  • Fostered relationships with other departments within the resort to coordinate seamless transitions between various activities and services for guests.
  • Increased guest satisfaction by providing friendly assistance with loading and unloading ski equipment onto the lifts.
  • Promoted a culture of safety among fellow Ski Lift Operators through regular discussions on best practices and adherence to safety protocols.
  • Maintained lift entrance, corral, and pit areas by removing excess snow and performing pre-operation inspections.

Landscaper

Creative Touch Landscaping
11.2017 - 03.2018
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.

Lead Golf Attendant

North Fork Country Club
03.2014 - 10.2018
  • Assisted golfers by providing information about course layout and rules.
  • Improved golfer experience by maintaining cleanliness and organization of the golf carts.
  • Managed golf equipment rentals for ensuring availability and quality.
  • Enhanced customer service with prompt and courteous assistance to guests.

Education

Suffolk County Community College
Riverhead, NY

High School Diploma -

Mattituck School District
Mattituck, NY
05-2015

Skills

  • Verbal communication
  • Safety leadership
  • Staff management
  • Guest relations
  • Staff training and development
  • Emergency response
  • Incident management
  • Schedule coordination
  • Safety training
  • Microsoft Excel and PowerPoint

Accomplishments

Completed 4 years in the NJROTC program achieving chief petty officer.

Timeline

Security Patrol Officer

Vail Resorts Inc
04.2023 - 10.2024

Mountain Safety Supervisor

Vail Resorts Inc
11.2019 - 04.2024

Landscaper

Alpen Rose Gardenscapes
04.2019 - 11.2021

Ski Lift Operator

Vail Resorts Inc
11.2018 - 04.2019

Landscaper

Creative Touch Landscaping
11.2017 - 03.2018

Lead Golf Attendant

North Fork Country Club
03.2014 - 10.2018

Suffolk County Community College

High School Diploma -

Mattituck School District

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