Summary
Overview
Work History
Education
Skills
Accomplishments
Personalandcommunityaffiliations
Certification
Timeline
Generic

Robert B. Jackson

Manor,TX

Summary

Professional, prepared security expert with strong focus on team collaboration and achieving results. Skilled in surveillance, conflict resolution, and emergency response. Reliable and adaptable, ensuring safety and security in dynamic environments.

Diligent Level 3-4 professional with solid background in maintaining safety and security. Proven ability to manage access control and conduct regular patrols to ensure safe environment. Demonstrated effective communication and keen observational skills.

Utilizing my military experience and criminal justice degree as a pathway forward.


Overview

40
40
years of professional experience
1
1
Certification

Work History

Lead Shift Guard

Allied Universal
05.2022 - Current
  • Security Licensed in Level 3-4
  • Assigned to a High Profile Client as a Security Professional.
  • Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
  • Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
  • Responded quickly to alarms or other emergencies while coordinating with offsite monitoring and local law enforcement when necessary for swift resolution of incidents.
  • Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
  • Patrolled and monitored premises in company.
  • Detected potential threats by closely observing behaviors, identifying suspicious activities, and promptly reporting incidents to supervisors or law enforcement.
  • Collaborated with team members for seamless coordination, ensuring comprehensive coverage of all assigned areas.
  • Maintained order during events with efficient crowd control techniques and clear communication with event staff.
  • Enhanced security measures by conducting thorough patrols, monitoring CCTV systems, and maintaining a strong presence in designated areas.
  • Provided exceptional customer service by addressing visitor questions or concerns in a friendly and professional manner.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Restricted access to sensitive areas using key cards and security codes.
  • Protected valuable assets by securing doors, windows, gates, and other points of entry after business hours or during special events.
  • Circulated among visitors, patrons, and employees to preserve order and protect property.
  • Managed access control systems to secure sensitive areas, protecting against unauthorized access.
  • Trained new guards on security protocols, improving team efficiency and readiness.
  • Monitored CCTV systems to identify and report suspicious activities, enhancing overall security.

Supervisor

Security Finance
08.2020 - 04.2022
  • Improved 7 branches to exceed company growth target in one year
  • Increased loan balance renewals of loans to keep ledger balance and loan volume to goal
  • Managed the daily operations and full profit and loss of 7 locations
  • Ensured exceptional customer service
  • Resolved all customer complaints
  • Communicate and establish sales, growth/retention, of branch performance targets daily, weekly, monthly, quarterly and annually
  • Authorized /controlled territory allotted payroll hours and expenses
  • Communicated directly with the vice president regarding operational performance and staffing opportunities
  • Performed monthly coaching /development visits of store business financial performance, marketing execution, store standards and operational procedures
  • Reduced Charged Offs from 2.75% average to .75% in 1 year
  • Improved Loan growth by 25% year over year
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Conducted regular reviews of operations and identified areas for improvement.

District Manager

Ace Cash Express Check Cashing
01.2017 - 06.2020
  • District Supervisor of sales, profit performance, store operations, customer service.
  • Improved stores check cashing revenue from bottom 20% ranking to Top 10% ranking out of 71 company districts.
  • First District Manager to win DM of the West Region in over a decade.
  • Improved 9 out 12 stores to exceed company growth target in one year.
  • Exceeded quarterly budgeted revenue targets consistently year over year.
  • Ensured exceptional customer service by exceeding Net Promoter Score of 58% or better 2018 and 2019 from customer satisfaction surveys.
  • Communicate and establish sales, growth/retention, store performance targets daily, weekly, monthly, quarterly and annually
  • Authorized /controlled district allotted payroll hours and expenses.
  • Communicated directly with the regional vice president regarding store sales, operational and staffing needs, business and advertising opportunities.
  • Performed monthly audits of store business financial performance, marketing execution, and store standards.
  • Exceeded company standard of 90% Internal Compliance Audits every year.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.

District Sales Manager

Acceptance Auto Insurance
12.2015 - 09.2016
  • District sales, profit performance, site operations, customer service and supervision of all store auto sales agents
  • Improved district stores to a 30% increase growth after one (1) year
  • One of two district sales managers to successfully combine two models of agencies and remain profitable
  • Improved 8 out 9 stores to exceed company growth target in one year
  • Exceeded quarterly budgeted revenue targets every quarter
  • Improved monthly add on sales from $60 dollars per store average to $85 per store average
  • Managed the daily operations and full profit and loss of 8 -10 locations
  • Ensured exceptional customer service was provided to every customer throughout the district
  • Communicate and establish sales, growth/retention, store performance targets daily, weekly, monthly, quarterly and annually
  • Authorized /controlled district allotted payroll hours and expenses
  • Communicated directly with the regional sales manager regarding store sales, operational and staffing needs, business and advertising opportunities
  • Performed monthly audits of store business financial performance, marketing execution, store standards and operational procedures
  • Recruited, trained and ensured the success of new hire hires and performance of all staff
  • Audited for compliance to the company and Texas Department of Insurance regulation
  • Supervised, trained and coached store managers/agents on guerrilla marketing strategies to increase their efficiency, and productivity
  • Created and followed action plans when key performance indexes were below company standard
  • Responsible for all corrective actions and termination documentation for any team member recommended for a personal improvement plan or termination

District Sales Manager

Approved Cash Advance
08.2013 - 10.2014
  • Manage the daily operations of 8 store locations
  • Controlled charge off dollars below 10% vs
  • Company target of 15% of budgeted revenue
  • Ensured company, state, and federal lending compliance for financial services laws were adhered to, executed and enforced
  • Managed a book of business of title loans of over $300,000 and $250,000 financial service loans
  • Ensured team members processed loans by determining customers' intent, ability, stability, financial capability to repay loans according to lending laws
  • Communicated directly with the regional vice president regarding store sales, debt, operational and staffing needs, and business and advertising opportunities
  • Performed audits of location financial records on a monthly basis for state compliance audits
  • Ensured any non-compliance of State and Federal Laws were documented and reported to the corporate compliance officer
  • Implemented action plans for processes to ensure any violations of State and Federal Laws
  • Audit for compliance and company/State policy and procedure including TILA, Fair Debt Collections, and financial services regulation where applicable
  • Coached and trained store managers to increase their effectiveness, efficiency, productivity and profitability
  • Trained and developed store managers to be knowledgeable of profit and loss, statements, annual budgets, expenses and seasonal growth trends
  • Executed all company marketing plans and programs to include competitive surveys

Divisional Director of Operations

Advance America Cash Advance
05.2003 - 08.2013
  • Directed and coached managers in Central and South Texas Markets
  • Named Divisional Director of the Year and inducted into the President Club 2012
  • Named Associate of the Year in 2003
  • Specially assigned to oversee an additional 15 stores in the San Antonio district for 9 months
  • Managed 17 Stores that exceeded an annual budget of $6 million
  • Managed profit/loss, annual budget and other metrics for the division financial performance
  • Empowered the team to surpass aggressive financial daily, weekly, monthly, quarterly, growth targets and annual store profitability
  • Motivated a team of over 34 employees to exceed projected goals for loss prevention and safety
  • Ensured monthly compliance audits were completed and that city, state, and federal laws were adhered to
  • Conducted interviews, hired, trained, promoted, and oversaw all disciplinary actions including termination of employees
  • Assisted in drafting, analyzing, and processing annual budget for payroll, growth targets, ancillary products such as money gram, gold buying, prepaid cards sales and E-tax
  • Ensured accurate entries of time and attendance and payroll adjustments for team members
  • Developed team members to establish business relationships with various schools/universities and community business to business marketing strategies for growth and retention
  • Researched and analyzed customer needs to identify and establish new methods to serve them better

Material Handling Supervisor

Oakwood Homes
05.1998 - 09.2003
  • Maintained accurate on hand count of all building supplies for the plant
  • Reconciled any missing or missed shipped building supplies to the purchasing agent
  • Supervised 8 forklift drivers and 3 material handlers and ensured all building materials were stored in the correct location per department
  • Trained all team members on how to read packing lists, quantities and unit of measures for all building supplies being received into the plant
  • Ensured supply vendor relationships were maintained
  • Coordinated with purchasing and vendors materials needed for returns
  • Trained material handling team on equipment, manufacture storage of materials and created organization of storage warehouse to ensure compliance
  • Coordinated schedules for timely product delivery to each building station
  • Coordinated all pickup of completed homes
  • Hired, trained and, when necessary, terminated material handling team members

Perishable Shipping Supervisor

Wal-Mart Distribution Center 6083
01.1995 - 05.1998
  • Supervised over 80 order fillers for selection of Perishable food items
  • Coordinated with dock supervisor to ensure on time delivery of perishable food items were ready to load/depart to Wal-Mart Super Stores
  • Ensured every order filler was trained and developed to meet production goals
  • Supervised/trained forklift operators for timely restocking isle and picking slots for order fillers
  • Ensured quality assurance standard order filling, loading and shipping were maintained to the highest level
  • Held accountable time and attendance standards
  • Ensured Warehouse was cleaned and organized during and at the end of each shift

Field Artillery Supervisor

US Army
01.1985 - 02.1995
  • Supervised 10 soldier section on safe operations of a howitzer
  • Ensured training /development of each enlisted soldier of my section
  • Supervised/trained daily; monthly and quarterly maintenance of both diesel and gas vehicles assigned to me
  • Held accountable time and attendance standards

Education

Bachelor of Science - Criminal Justice

Tarleton State University
Killeen, Texas
01.2007

Associates of Applied Science - Business Management

Temple College
Temple, Texas
01.2004

Associates of Applied Science - General Studies

Pikes Peak College
01.1991

Skills

  • Licensed to Carry LTC, in Texas
  • Certified Security Guard Level 3-4
  • Verbal and written communication
  • Reporting skills
  • Punctuality
  • Surveillance
  • Detail Oriented
  • Situational Awareness

Accomplishments

  • District Manager of the West Region, 05/19
  • Divisional Director of the Year, President Club Inductee, 2012
  • Divisional Associate of the Year, 2003
  • Retail Sales Top 12 DEA competition finalist for Temple College in Orlando, FL

Personalandcommunityaffiliations

Youth Football, Lil Nittany Lions, Founder

Certification

LTC -State of Texas ((Current)

Level 1-2 - State of Texas (Current)

Level 3-4 State of Texas (Pending)

CPR/AED Certification

Top Secret Background Investigation Clearance 1989. (Expired)

Security Finance Tax Preparer, State of Texas 2022 (Expired)

Property and Casualty Licensed Insurance Agent 2015 State of Texas (Expired)

Timeline

Lead Shift Guard

Allied Universal
05.2022 - Current

Supervisor

Security Finance
08.2020 - 04.2022

District Manager

Ace Cash Express Check Cashing
01.2017 - 06.2020

District Sales Manager

Acceptance Auto Insurance
12.2015 - 09.2016

District Sales Manager

Approved Cash Advance
08.2013 - 10.2014

Divisional Director of Operations

Advance America Cash Advance
05.2003 - 08.2013

Material Handling Supervisor

Oakwood Homes
05.1998 - 09.2003

Perishable Shipping Supervisor

Wal-Mart Distribution Center 6083
01.1995 - 05.1998

Field Artillery Supervisor

US Army
01.1985 - 02.1995

Bachelor of Science - Criminal Justice

Tarleton State University

Associates of Applied Science - Business Management

Temple College

Associates of Applied Science - General Studies

Pikes Peak College

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Robert B. Jackson