Robert Norman
Knoxville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A Motivated individual with a passion for marketing, sales, dedicated work ethics, and business management. Personal skills include the ability to handle fast-paced environments, memorizing information relevant to the position, being able to oversee other employees while also maintaining an exemplary customer service interaction and more. A person who is passionate about entrepreneurship and the growth of a business in order to make a positive impact on the community, economy and the business world. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work History
Groundsman
Perfect Grounds Landscaping Company
Knoxville, TN
05.2023 - Current
- Duties consist of: operating machinery, delegating tasks, carrying and operating heavy and high/risk equipment, discussing requests with customers, performing physical labor
- Skills: troubleshooting, consolidation of duties, customer service, physical labor skills
- Supervisor: Brian (865)363-7133
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Completed timesheets and project reports on time to maintain client files for future reference.
- Identified opportunities for improvements within the grounds area through consistent evaluation of current conditions.
- Improved overall grounds appearance with regular mowing, weeding, pruning, and edging tasks.
- Enhanced visibility and improved tree and bush shape through intentional pruning.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
Sales Associate
Wyndham Hotels & Resorts
Sevierville, Tennessee
05.2022 - 09.2023
- Duties consist of: acting as an in-house marketer, offering guest incentives to encourage membership, marketing abilities, customer service, sales of concierge packages
- Skills: handling stress in a fast-paced environment, communication skills, selling strategies, consolidation of tasks, counting and evaluating finances, opening and closing sidework
- Supervisor: Karyn (865)394-8988
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Landscaping Associate/Climber
JC's Tree Service
Knoxville, TN
03.2018 - 09.2022
- Duties consist of: assisting in landscaping assignments, discussing deals with customers, tying sufficient knots for tree removal, the removal and relocation of brush and other vegetation, leading the team with instructions and keeping the teammates focused
- Skills: team management, delegation of important tasks, social interaction with customers, performing high-risk physical duties like tree climbing
- Created visually appealing landscapes with seasonal flower displays, mulching strategies, and ornamental features like fountains or sculptures.
- Supported team efficiency by assisting coworkers in completing labor-intensive tasks on large-scale projects when necessary.
- Boosted customer satisfaction by providing consistent communication throughout project timelines.
- Supervisor: Johnathan (865)599-3799
Education
Bachelor of Science - Business
Pellissippi State Community College
Knoxville, TN 08.2016 - Current
Timeline
Groundsman
Perfect Grounds Landscaping Company
05.2023 - Current
Sales Associate
Wyndham Hotels & Resorts
05.2022 - 09.2023
Landscaping Associate/Climber
JC's Tree Service
03.2018 - 09.2022
Bachelor of Science - Business
Pellissippi State Community College
08.2016 - Current
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