Robert Blankenship, Jr.
Acworth,GA
Summary
Dynamic Account Manager with a proven track record in cultivating partnerships, retaining key accounts, and driving profit growth. Recognized for strong leadership skills and the ability to expand professional networks while effectively influencing decision-makers. A collaborative and strategic team leader, equipped with a robust background in customer relationship management that fosters long-term client loyalty and satisfaction. Committed to devising innovative strategies that align with business objectives and enhance overall performance.
Overview
24
24
years of professional experience
Work History
Account Manager
BT Retail Solutions
09.2018 - Current
- Managed all operations for the Home Depot account, ensuring seamless project execution and client satisfaction.
- Developed and submitted competitive bids, resulting in a 15% increase in project wins.
- Oversee scheduling and coordinated resources effectively to meet project timelines.
- Handled all accounting and billing processes, improving financial accuracy and reducing discrepancies by 20%.
Account Executive/Project Manager
The Beam Team, Inc.
08.2009 - 09.2018
- Manage all in store resets performed for our primary customer, The Home Depot, spanning over 1000 stores nationwide.
- Advising all field employees to provide them direction on all resets, as well as procuring resolution on any issues that may arise during the reset.
- Providing daily updates on issues and individual store progress to The Home Depot and work alongside The Home Depot in order to sustain timely completion of tasks.
- Oversee and conduct pre and post reset store reviews, ensuring that all planograms and reset materials are available and are ordered for the reset for each store, and performing a quality assurance review to ensure that all sets are completed correctly.
- Directing and training office employees to assist with the pre and post reset reviews, and to certify all store projects are completed correctly and within the time allotted by the customer.
- Assembling PowerPoint training documents to use in our company software for field training.
- Forecasting sales and submitting to the customer upon set completion. This also entails working with Home Depot on obtaining PO’s for work completed.
- Consolidating quotes on work performed for our clients, from an array of projects of all scopes great and small, particularly large Capital remodels.
- Chaired third party labor resets during January and February Refresh work cycle and generated the company 3.5 million in revenue.
Quality Assurance Administrator
The Beam Team, Inc.
03.2009 - 08.2009
- Responsible for pre and post reset review of all resets completed in each individual store.
- Conducting pre and post reset store reviews of the resets being performed. For pre-reset review (pre-walks), responsible for ensuring that all planograms and reset materials are available and are ordered for the reset for each store. For post reset review, responsible for performing a quality assurance review to ensure that all sets are completed correctly.
Superintendent
The Beam Team, Inc.
01.2008 - 03.2009
- Headed teams, counseling employees, oversaw customer standards for product resets, employee time management, and many other responsibilities.
Field Lead
The Beam Team, Inc.
12.2006 - 01.2008
- Directed teams, facilitated employee efforts, and maintained customer standards for product resets.
Project Supervisor
Sunbelt Services, Inc.
05.2006 - 11.2006
- Supervising and organizing product resets in Home Depot stores.
- Interpreting and understanding planograms, knowledge of merchandise in sets, attention to details, mobilizing crews, building displays, product management (stocking, pricing, labeling), etc.
- Engineered numerous types of sets and worked in many different departments in which I gained a vast knowledge of The Home Depot products and what is expected when completing resets. Became very comfortable supervising larger crews and working as a team in order to accomplish one main goal. Incumbent for reporting on all sets to upper management and The Home Depot.
Assistant Store Manager/Store Manager
Blockbuster Video
03.2003 - 05.2006
- Monetary funds, customer service, hiring/training of new employees, scheduling (meeting labor demands), merchandising, store maintenance, inventory, and holding employees accountable for all aspects of their job.
- Organized daily sales goals with staff and upper management during daily shift huddles to uncover the opportunity to share best practices for success.
- Spent time teaching employees using role-play scenarios as well as teaching monthly classes to encourage and develop employee sales skills.
- Followed up throughout the day to ensure objections were overcome and ensure their success.
- Assisted other store managers and our District Leader with store cleanup responsibilities, traveled to and from other stores to help get the stores cleaned up and back to meeting corporate expectations.
Store Manager
Batteries Plus
04.2001 - 02.2003
- Budgeting/forecasting, reporting sales numbers daily to owner, account maintenance/collections, and meeting budgets set by myself and the owner.
- Outside calling efforts as well as building a referral network through existing commercial clients continued to expand my commercial accounts.
- Worked with our commercial sales manager to ensure any needs for the customer could be met.
- All of the success of this store fell onto my shoulders so I had to continually mature ideas to keep the store running efficiently. This resulted in successfully exceeding quarterly store sales goals and putting my location into the top ten stores out of the entire company.
Education
High School -
Wheeler High School
Marietta, GABusiness
Kennesaw State University
Kennesaw, GAundefined
Southern Polytechnic University
Atlanta, GASkills
- PMP
- AGILE
- Mobile Mapping
- Auto CAD 360
- Microsoft Suite(Advanced)
- Leadership management trained
- MLX Project Dashboard (Proprietary to The Home Depot)
- Quickbase App
- HD Link/Supplier Hub (Proprietary to The Home Depot)
- Operations
Accomplishments
- Nominated and received 11 Harvey Awards (The Beam Team), the highest award the company offers for achievement
- Top Assistant Store Manager (Blockbuster Video, North Atlanta District), 2004
Timeline
Account Manager
BT Retail Solutions
09.2018 - Current
Account Executive/Project Manager
The Beam Team, Inc.
08.2009 - 09.2018
Quality Assurance Administrator
The Beam Team, Inc.
03.2009 - 08.2009
Superintendent
The Beam Team, Inc.
01.2008 - 03.2009
Field Lead
The Beam Team, Inc.
12.2006 - 01.2008
Project Supervisor
Sunbelt Services, Inc.
05.2006 - 11.2006
Assistant Store Manager/Store Manager
Blockbuster Video
03.2003 - 05.2006
Store Manager
Batteries Plus
04.2001 - 02.2003
undefined
Southern Polytechnic University
High School -
Wheeler High School
Business
Kennesaw State University
Similar Profiles
Sanjukta SutradharSanjukta Sutradhar
Senior Software Engineer at Torry Harris Business Solutions ( Contrat - BT)Senior Software Engineer at Torry Harris Business Solutions ( Contrat - BT)
Carlos HernandezCarlos Hernandez
Outside Sales Manager at BT SolutionsOutside Sales Manager at BT Solutions
PRANAVSANKAR PADINJAREKATTIL PRATHPANPRANAVSANKAR PADINJAREKATTIL PRATHPAN
Civil Site Engineer at BT INTEGRATED SOLUTIONS PVT LTDCivil Site Engineer at BT INTEGRATED SOLUTIONS PVT LTD
Katherine KuhlmanKatherine Kuhlman
Logistics Analyst at Murata Electronics, N.A.Logistics Analyst at Murata Electronics, N.A.
MUMTAZ VADSARIYAMUMTAZ VADSARIYA
Sales Associate at Aj's Auto SalesSales Associate at Aj's Auto Sales