Summary
Overview
Work History
Education
Skills
Timeline
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Robert Bobcean

Saint Clair Shores,MI

Summary

Well-organized and knowledgeable worker. Able to stay calm under pressure, and quickly resolve customer complaints and address issues. Offering skills in call control, order management, and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty.

Overview

12
12
years of professional experience

Work History

Sales Service Representative

Cintas
03.2011 - Current
  • Built and maintained strategic partnerships with customers and drove satisfaction through superior service and execution
  • Participated in all ongoing staff training to fine-tune skills and advance in craft
  • Communicated and followed up with clients to ensure satisfaction and answer questions
  • Handled inbound and outbound customer calls and inquiries
  • Followed company upselling and cross-selling techniques across all products and services
  • Engaged with customers to understand and resolve issues and answer product questions
  • Drive a company truck and complete a D.O.T
  • Inspection daily.
  • Work 40 hours weekly

Tow Truck Driver

Ruehle's Towing
09.2022 - Current
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Conducted efficient cargo transfers to maintain route schedules.
  • Operated with safety and skill to avoid accidents and delays.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Work 20 hours weekly

Production Supervisor

Cintas
10.2018 - 02.2019
  • Advanced team by recruiting, leading, teaching, and promoting growth opportunities
  • Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals
  • Monitored personnel and resources, studied methods used, and identified opportunities for process improvement that increase productivity
  • Compiled, initiated, and analyzed production performance records and data to determine areas requiring attention to meet production goals
  • Hired, appraised, trained, and disciplined members of the production team and provided constructive feedback for improvement of performance
  • Led and supervised production shift with 50+ workers, communicating production
  • Worked 44 hours weekly

Service Supervisor

Cintas
06.2016 - 10.2018
  • Managed inbound and outbound calls to respond to inquiries and resolve concerns
  • Recommended products and services to members and educated customers about relevant offerings
  • Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
  • De-escalated customer complaints
  • Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs
  • Provided expert service by communicating information to customers and following up on promises
  • Answered inbound calls to greet and assist customers with various needs and questions
  • Used upselling and cross-selling techniques to provide solutions to customer issues
  • Promoted best practices by identifying opportunities for process improvements and initiatives
  • Utilized organization's computer system to look up and record information concerning member accounts
  • Generated reports, correspondence, and documentation for internal and customer use
  • Consistently met identified team and client performance metrics, goals, and deadlines
  • Trained, coached, guided, and mentored SSR's on sales and customer service techniques
  • Recognized and solicited new business leads
  • Trained and developed new team members on customer service initiatives and operational procedures
  • Addressed customer concerns and complaints, resolving issues quickly and efficiently
  • Managed a team of roughly thirty five drivers
  • Maintained fleet records and appearance
  • Ran routes as needed.
  • Worked 50 hours weekly

Education

High School Diploma -

Cousino High School
Warren, MI
05.2004

Skills

  • Upselling and cross-selling Product and service knowledge
  • Customer needs assessments Customer service
  • Problem resolution
  • Dependable and Cooperative
  • GPS Mapping
  • Adaptability and Flexibility
  • Recordkeeping Requirements
  • Team Goals

Timeline

Tow Truck Driver

Ruehle's Towing
09.2022 - Current

Production Supervisor

Cintas
10.2018 - 02.2019

Service Supervisor

Cintas
06.2016 - 10.2018

Sales Service Representative

Cintas
03.2011 - Current

High School Diploma -

Cousino High School

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Robert Bobcean