Robert Boerboom
Farmington,Minnesota
Summary
Capable IT Specialist experienced in helping end users correct problems with computer systems, mobile devices, and peripheral equipment. I am knowledgeable of applicable usability and security concerns. Very skilled at working alone to investigate and quickly resolve problems.
Overview
26
26
years of professional experience
Work History
Technical Analyst
One Main Finanical
02.2020 - 07.2024
- Resolved complex technical issues for clients, enhancing overall system performance.
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
IT Specialist
City Of Farmington, Minnesota
03.2005 - 06.2019
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Replaced boards, changed servers and loaded and tested software applications
- Installed and maintained voiceover IP and VTC devices, and ensured customer availability for various networks
- Backed up data each evening, helping alleviate lost information following malware incident
- Supported employees with advanced troubleshooting on helpdesk tickets
- Resolved Level 2 technical issues with software, hardware and peripherals
- Supported customers with password resets and account customization
- Reviewed current hardware and software and recommended modifications to increase system speed
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions
- Assisted in technical support process refinement to improve customer service and support
Level 2 Office Support
Best Buy Co Inc.
06.1998 - 02.2005
- Configured new employee work stations, including all hardware, software and peripheral devices
- Updated software versions with patches and new installations to close security loopholes and protect users
- Maintained compliance with established and updated policies and procedures with minimal supervision
- Monitored service orders to completion and closed service tickets
- Resolved customer complaints and concerns by applying strong communication, conflict resolution and negotiation skills
Education
High School Diploma -
Edina Senior High School
Edina, MNSkills
- Application installations
- Remote desktop services and support
- Hardware upgrades
- Remote Technical Assistance
- Customer Service
- Troubleshooting
- Hardware diagnosis
- System updates
- Quality Assurance
- Diagnostics and troubleshooting
- Citrix Workspace
- VOIP
Timeline
Technical Analyst
One Main Finanical
02.2020 - 07.2024
IT Specialist
City Of Farmington, Minnesota
03.2005 - 06.2019
Level 2 Office Support
Best Buy Co Inc.
06.1998 - 02.2005
High School Diploma -
Edina Senior High School
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