ROBERT BOLAND
Wantagh,NY
Summary
Experienced I.T. Help Desk Technician on Overnight Shifts. Able to Identify and resolve technical problems for clients. Able to effectively communicate in a calm confident and reassuring manner to all levels in an organization. Trusted in a team environment as well as working alone on overnight shifts for the past 10+ years.
Overview
4
4
years of professional experience
Work History
Help Desk Technician Level 2 - Overnight Remote
Eze Castle Integration (ECI) - New York - 5th Ave.
4 2008 - 4 2024
- Support for 8000 users at 450 worldwide financial service clients.
- Heavy support of remote connections especially Cisco\Global Protect VPN, Citrix and Mobile Devices front and back end.
- Proven ability to deliver support with stellar customer service.
- Detail oriented with strong work ethic, problem-solving, fast learner, interpersonal and teamwork skills.
- Consistent work in Azure, Intune, Vcenter, Windows OS, MacOS, VDIs, NTFS Permissions, 2FA (MS,RSA, Duo), Mimecast, Proofpoint, Virus\Malware removal, O365 Administration, troubleshooting MS Office Suite issues, Bloomberg, Network\circuit monitoring and remediation.
- Network Printing, TCP\IP, DNS, ConnectWise, ServiceNow
- Support of clients around the world.
- Working with vendors such as Lenovo, Bloomberg, S&P
- Keen attention to detail when onboarding\offboarding users.
System Support Analyst
Goldman Sachs (Hewlett Packard Contract)
01.2004 - 04.2008
- Employed by Hewlett Packard on their Goldman Sachs account.
- Hands-on and Phone Support of Windows PC's for 3000 Investment Banking employees.
- User Administration
- 1st and 2nd Level Support of Networking, PC's, Applications in a Microsoft Environment.
- Bloomberg and Mobile device support.
- Clarify and Remedy ticketing systems.
- Group Policy
- Exchange 2000
- Strong Teamwork in a time sensitive financial environment.
- Ran weekend as Shift supervisor.
Education
B.S. - Aeronautics
Dowling College
Oakdale, N.Y.Skills
Entraundefined
Timeline
System Support Analyst
Goldman Sachs (Hewlett Packard Contract)
01.2004 - 04.2008
Help Desk Technician Level 2 - Overnight Remote
Eze Castle Integration (ECI) - New York - 5th Ave.
4 2008 - 4 2024
B.S. - Aeronautics
Dowling College
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