Robert Bond
Bentonville,AR
Summary
Program Manager with 20 years of proven experience in the United States Air Force. Accomplished measurable results while leading cross-functional teams in dynamic, high-stakes environments. Skilled in managing extensive client relationships and acting as a primary point of contact to drive business growth and customer satisfaction across multiple accounts. Proven success in achieving solutions tailored to customer needs, improving program efficiency, and coordinating cross-functional teams to meet organizational goals. Demonstrated ability to lead strategic initiatives, administer budget and capacity planning, and leverage stakeholder engagement to ensure alignment with organizational priorities. Adept at process improvement, quality assurance, and implementing solutions that support Sales & Operations Planning Process, delivering impactful results in support of company-wide objectives.
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
6
6
years of professional experience
Work History
Program Manager
United States Air Force
09.2021 - 11.2024
- Orchestrated mentored and trained 54-person team administering congressionally mandated military funeral honors program in support of global mortuary operations
- Managed critical services for military funeral honors, ensuring operational efficiency and customer satisfaction by meeting service standards for over 150 organizations
- Established strategic partnerships across military organizations, achieving a 98% compliance rate and bolstering customer satisfaction through rapid, high-quality responses to complex service requests and congressional inquiries
- Monitored key performance metrics and optimized budget allocation by 30%, maintaining operational excellence and effective project management aligned with regulatory compliance
- Collaborated with Department of Defense stakeholders to ensure program policies were updated to confront evolving standards, ensuring a seamless customer experience and operational alignment with national mandates
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Operations Manager
United States Air Force
09.2018 - 09.2021
- Managed asset management, ensuring personnel and equipment were adequately allocated for training and employment to meet organizations' strategic goals
- Administered a $1.2 million asset portfolio, increasing asset readiness by 30% through a structured inspection and tracking system aligned with organizational standards and program objectives
- Developed and provided targeted training programs, incorporating feedback mechanisms and assessment criteria to hone team readiness and revamp organizational goals
- Formulated plans for bed-down operations, mortuary affairs, and personnel feeding across the Pacific, collaborating with diverse agencies to ensure asset security and mission viability
- Directed cross-functional process improvements reduced project delays by 54%, demonstrating a commitment to efficiency and team coordination resulted in substantial program impact and alignment with mission objectives
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Education
Bachelor of Science - Leadership Management
Trident University International
05-2022
Associates - Restaurant Hotel and Fitness Management
CCAF
01.2015
Skills
- Strategic Planning
- Leadership
- Data Analysis
- Stakeholder Engagement
- Training and Development
- Policy Implementation
- Process Improvement
- Client Relationships
- Microsoft Office Suite
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
Training
- Senior Enlisted Joint Professional Military Education
- Non-Commissioned Officer Academy
- Airman Leadership School
- Academic Instructor Course
- Mortuary Affairs Technician
- Contingency Planning
Timeline
Program Manager
United States Air Force
09.2021 - 11.2024
Operations Manager
United States Air Force
09.2018 - 09.2021
Associates - Restaurant Hotel and Fitness Management
CCAF
Bachelor of Science - Leadership Management
Trident University International
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