Robert Boone
Omaha,Nebraska
Summary
A highly detailed oriented self-starter that is customer focused with over 14 years of management experience in the automotive and service industry. Focused on promoting customer satisfaction through exceptional service while also maintaining customer relationships and loyalty. Finds fulfillment through creating customer relationships, development, coaching and mentorship of individuals.
Overview
16
16
years of professional experience
Work History
Finance Executive
Corwin Toyota of Bellevue
Bellevue, NE
10.2018 - Current
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Assisted in the development of internal controls to protect company assets.
- Analyzed complex financial data and generated meaningful reports for senior management.
- Created monthly performance metrics that tracked key performance indicators.
- Negotiated contracts with vendors in order to obtain competitive pricing structures.
- Developed and implemented sales strategies to increase market share.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed eye for detail and suggested accessories to complement purchase.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
Sales Professional
Baxter Chrysler of La Vista
La Vista
10.2016 - 01.2018
- Responsible for product knowledge of FCA brand vehicles
- Responsible for building value and retaining customers on a daily basis
- Assisting other personal with the processes of the dealerships goals
- Driving sales through social media and personal interactions outside of the dealership
- Ability to convey the wants and needs of the customer through entire purchase process
- Driving sales at the restaurant level through local marketing tactics
- Work with Restaurant Managers to optimize restaurant sales by addressing customer feedback, food safety and operational audits
- Assisting with daily dealership functions outside of the sales floor
- Developing plans for improvement to maximize results at the sales level.
Certification Coordinator
Enterprise Car Sales (Enterprise Rent a Car Midwest LLC)
07.2008 - 10.2016
- Was responsible for the purchasing and certification of the retail fleet for the Omaha and Des Moines store (70-150 vehicles per month), ensured quality vehicles and guest satisfaction white ensuring desired dealership outcomes (i.e., increased sales, profitability, and customer service score or ESQI)
- Responsible for acquiring of retail fleet while accurately forecasting current and future market trends
- Worked long and/or irregular hours, including nights and holidays, as needed, for proper functioning of the dealership
- Directly managed all vendors outside of Enterprise to provide the product desired by our dealership
- Negotiated prices of all vendors to maximize margins for all vehicle needs
- Directed efficient and accurate preparation of products to maximize guest satisfaction
- Responsible for marketing and branding of vehicles (i.e., Internet photos, Enterprise Logo, Credit Union and charity marketing events
- Educated Account Executives on product knowledge
- Accurately evaluated all trade-ins for the customer using tools such as NADA, KBB, and Manheim
- Responsible for the monitoring and clearing of all recalls daily
- Responsible for the coordination and scheduling of all aftermarket products sold
- Responsible for receiving and billing of all invoices incoming to the dealership
- Assumed full responsibility for dealership profit and loss strategies and following cash control/security procedures
- Maintained inventory, managed margins, and applied financial reporting analysis to enhance results
- Enforced compliance with government regulations, OSHA, and Enterprise regulations.
Education
Skills
- Cost Control
- Credit analysis
- Contract Management
- Employee Management
- Client Relationship Management
- Customer Retention
- Staff Training
- Logistics Management
- Business Development
- Negotiation
- Analytical Thinking
- Process Improvement
- Coaching and Mentoring
- CRM Software
- Regulatory Compliance
- Financial Management
Related Experience
- Operations Management
- Inventory Management
- Relationship Building
- Sales Building
- Scheduling Vendor Assets
- Motivated Seller
- Persuasive communication
- Service-minded
- Product Knowledge
- Promoting Guest Experiences
- Restaurant Management
- Maintaining Customer Satisfaction
- Employee Relations
References
References available upon request.
Timeline
Finance Executive
Corwin Toyota of Bellevue
10.2018 - Current
Sales Professional
Baxter Chrysler of La Vista
10.2016 - 01.2018
Certification Coordinator
Enterprise Car Sales (Enterprise Rent a Car Midwest LLC)
07.2008 - 10.2016
Similar Profiles
Anthony MaggioAnthony Maggio
Finance Manager at Corwin Toyota BoulderFinance Manager at Corwin Toyota Boulder
Brien MenchuBrien Menchu
Assistant Service Manager at Corwin Toyota Of Colorado SpringsAssistant Service Manager at Corwin Toyota Of Colorado Springs
Daniel IrelanDaniel Irelan
Service Technician at Corwin ToyotaService Technician at Corwin Toyota