Robert Bornhauser
La Grange,KY
Summary
Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
23
23
years of professional experience
Work History
Branch Manager
Huntington National Bank
03.2001 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Resolved various issues impacting sales management and business operations.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Enhanced loan application approval rates by conducting thorough credit analyses and evaluating borrower''s financial status.
- Streamlined the lending process for clients, guiding them through document preparation and submission requirements.
- Managed a diverse portfolio of loans across various sectors, demonstrating versatility and adaptability within the lending specialist role.
- Strengthened client relationships by providing personalized financial solutions and expert advice.
- Conducted regular client meetings to discuss financial goals, review account performance, and address concerns or opportunities for improvement.
- Established strong working relationships with internal departments, streamlining processes and enhancing overall efficiency in serving business banking clientele.
- Delivered top-notch customer service experiences that reinforced trust between the bank and its business customers.
- Partnered with product specialists to develop and present customized financial solutions tailored to clients'' specific needs.
- Delivered exceptional experience and maintained productive relationships with area small businesses.
Education
Bachelor of Science - Business Administration And Management
Kennedy Western University
Cheyenne, WY12.2020
Skills
- Customer Relationship Management
- Deductive Reasoning Ability
- Sales Expertise
- Revenue Enhancement
- Revenue Generation
- Business Development
- Sales Development
- Relationship Management
- Team Leadership
- Relationship Building
- Loan Origination
- Proposal Development
Accomplishments
- Repeatedly achieving branch service goals by modeling excellent customer service and creating a thriving work environment
- Improved employee satisfaction and reduced turnover
- Supervised team of 6-9 staff members including segment partners in Business Banking, Mortgage and Investments
- Achieved 130% Sales Target through effectively helping with Employee Structure and Performance Management
Timeline
Branch Manager
Huntington National Bank
03.2001 - Current
Bachelor of Science - Business Administration And Management
Kennedy Western University
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