Robert Bowman
Colorado Springs,CO
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Accomplished Warehouse Manager offering Number-year history of leadership. Monitors and evaluates employee training and day-to-day performance with focus on safety, efficiency and company policy adherence. Expert in maintaining accurate records and inventory counts. Innovator in new processes, technology adoption and team training. Supervised preventive maintenance and scheduled repair activities as Job Title. Reliable worker with solid emergency response coordination and fleet management skills. Built high-performing teams through great leadership skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
El Paso County Department of Human Services
08.2025 - Current
- Resolved customer inquiries efficiently, ensuring satisfaction and retention.
- Managed escalated issues, providing timely solutions and maintaining positive relationships.
- Trained new staff on company policies and customer service best practices.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Analyzed customer feedback to identify trends and recommend improvements in services.
- Implemented strategies to streamline operations, reducing wait times for customers.
- Developed training materials that improved team performance and service quality.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Supported customers in utilizing website features for efficient document uploads and benefits applications, thereby improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
Merchandiser Specialist
PepsiCo
02.2025 - 07.2025
- Developed and implemented visual merchandising strategies to enhance product presentation.
- Analyzed sales data to optimize product placement and inventory management.
- Coordinated efforts with diverse teams to successfully implement promotional events and displays.
- Trained and mentored junior employees on best practices in merchandising techniques.
- Streamlined processes for merchandise replenishment, reducing stock discrepancies.
- Evaluated competitor strategies and adjusted merchandising approaches accordingly.
- Utilized data-driven insights to inform decisions about product assortments that would resonate well with target customers.
- Optimized product placement by analyzing store layout, customer flow, and sales data.
- Maintained a clean and organized store environment to facilitate positive shopping experiences for customers.
- Developed strong relationships with key clients to secure long-term partnerships and drive repeat business opportunities.
- Enhanced customer satisfaction with personalized service and expert product recommendations.
- Trained new merchandisers on company policies, procedures, tools, and best practices to ensure consistent performance across the team.
- Assisted in budget planning and allocation for various merchandising initiatives throughout the year.
- Coordinated with suppliers for timely deliveries and negotiated favorable purchasing terms for the company.
- Increased sales by implementing effective visual merchandising strategies and attractive product displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
- Organized store merchandise racks by size, style, and color.
Warehouse Foreman
Sinton Dairy Foods Co
11.2018 - 12.2024
- Enhanced overall efficiency of warehouse functions through the introduction of innovative inventory management solutions.
- Optimized storage space for better organization and accessibility, reducing retrieval time for items.
- Enhanced safety protocols by conducting regular inspections, training staff, and addressing potential hazards promptly.
- Streamlined order fulfillment process, improving accuracy and customer satisfaction.
- Collaborated with management to develop budgets, forecasts, and resource planning for the warehouse operations.
- Implemented lean principles in warehouse operations to reduce waste and increase productivity.
- Coordinated cross-functional teams for efficient completion of projects within deadlines.
- Mentored junior staff members to improve performance levels and foster a positive work environment.
- Successfully managed vendor relationships to ensure timely delivery of goods at competitive prices.
- Managed the receiving process of inbound shipments accurately while minimizing discrepancies or damages during transit.
- Maintained accurate inventory records through regular audits and cycle counts, ensuring data integrity in tracking systems.
- Ensured compliance with all federal, state, and local regulations pertaining to warehouse operations including OSHA standards.
- Fostered a culture of teamwork among employees through communication, recognition programs, team-building activities.
- Established a strong relationship with transportation providers to guarantee timely and efficient delivery of outbound shipments.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Supervised daily warehouse operations to ensure efficient workflow and adherence to safety protocols.
- Coordinated inventory management, optimizing stock levels and minimizing waste throughout distribution process.
- Managed scheduling of team shifts to align with production demands and maintain coverage efficiency.
- Ensured compliance with regulatory standards, conducting regular audits of storage and handling practices.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
Rebar Foreman
Lindsay Precast
04.2015 - 10.2018
- Enhanced construction quality by implementing precise rebar installation techniques and ensuring proper reinforcement placement.
- Improved project efficiency by effectively coordinating with other trades, ensuring timely delivery of materials and equipment.
- Increased safety on job sites by conducting regular safety meetings and implementing strict compliance with OSHA regulations.
- Reduced project delays by proactively identifying potential issues and providing timely solutions to keep the schedule on track.
- Maximized crew productivity by establishing clear expectations, providing ongoing training, and monitoring performance closely.
- Boosted team morale through effective communication, recognition of excellent performance, and fostering a positive work environment.
- Inspected equipment and tools used for safe operation.
- Trained workers in proper methods, equipment operation and safety procedures.
- Provided feedback to workers on job performance and safety procedures.
Education
GED -
Homeschooled
Colorado Springs, CO05.2007
Skills
- Teamwork Skills
- Inventory Supplies
- Negotiation strategy development
- Critical Thinking
- Customer service expertise
- Critical reading ability
- Database Documentation
- Office Equipment
- Complex Problem-Solving
- Workplace operational protocols
- Accurate order selection
- Safety Standards
- Workplace Safety
- Inventory management
- Staff Supervision
- Materials Movement
- Proficient in assigning tasks
- Transfer Procedures
- Performance metrics
- Billing processes
- Operations Planning
- Leading Crews
- Inventory Management Software
- Manual handling expertise
- Store Opening
- Closing Procedures
- Reverse Logistics
- Hand Tools
- Delegating Work
- Client satisfaction management
- Work Orders
- Forklift expertise
- Verbal and Written Communication
- Handheld Computers
- Active Learning
- Logistics
- Data entry
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Forklift License - expiration 05/2026
Timeline
Customer Service Representative
El Paso County Department of Human Services
08.2025 - Current
Merchandiser Specialist
PepsiCo
02.2025 - 07.2025
Warehouse Foreman
Sinton Dairy Foods Co
11.2018 - 12.2024
Rebar Foreman
Lindsay Precast
04.2015 - 10.2018
GED -
Homeschooled