Robert Bown
Hamilton,Ohio
Summary
- To start at entry-level and advance way to a higher position
- Understand the importance of punctuality
- Motivated to put myself in a career with room for advancement
- Driven to acquire more experience in a more serious environment
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
- Motivated professional with extensive experience in customer service, sales and administrative tasks.
- Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
- Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Quality Control Inspector
Sonoco Products Co
11.2023 - Current
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Completed precise measurements using special tools.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Provided feedback to production team regarding product quality.
- Followed standard operating procedures for inspections and tests.
- Updated quality control records and reports.
Logistics Account Executive
Total Quality Logistics Inc.
01.2023 - 10.2023
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Researched potential clients and markets to prepare for appointments.
- Serviced existing accounts on regular basis to maximize revenue.
- Prepared pricing agreements and contracts to close sales.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Set up appointments with potential and current customers to promote new products and services.
- Built professional sales presentations to promote services to groups of potential customers.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Cannon Crew Chief
US Army
10.2018 - 10.2022
- Supervised crew in daily inspections, troubleshooting, and preventive maintenance on M777A2 Howitzer.
- Coordinated logistical support for missions, ensuring timely delivery of essential supplies and equipment.
- Handled administrative requirements, maintained records and submitted operational reports.
- Assisted in the planning of humanitarian aid missions, ensuring prompt delivery of vital resources to affected areas.
- Served as a mentor and role model, fostering professional development among junior enlisted personnel.
- Maintained open lines of communication with superiors, keeping them informed of ongoing activities and progress toward objectives.
- Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
- Trained all team members on key roles to maintain flexibility.
- Enforced strict safety protocols to protect crew members.
- Practiced and drilled for numerous wartime and peacetime emergency situations requiring rapid response.
- Reduced miscommunication errors by conducting thorough equipment inspections and maintaining clear communication with fellow crewmembers.
- Managed receipt, storage and issue of ammunition equipment and processes.
- Maximized operational readiness by performing regular maintenance on artillery equipment, vehicles, and individual protective gear.
- Determined elevation and grid azimuths with maps and map overlays.
- Developed expertise in multiple weapon systems including howitzers, mortars, rockets launchers contributing towards an increased operational flexibility for the unit.
- Communicated over wire and radio and identified strategic target locations.
Crew Leader (Supervisor)
Elite Image
01.2017 - 09.2018
- Maintained Payroll and employee benefits.
- Responsible for 80,000 dollars worth of equipment. Manage customer routes and plan out a successful work day
- Deal with customer complaints, questions, payments, etc
- Organize log books so employees have a more simple and efficient understanding of duties.
- Monitored team members to verify work quality and address concerns.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Developed and implemented process improvements to increase productivity.
Education
Diploma -
Hamilton Highschool
01.2018
Skills
- Fast Learner
- Self-Motivation
- Communication
- Willing to learn
- Dependability
- Personnel Supervision
- Training and mentoring
- Operational planning
- Maintenance Supervision
- Verbal Reports
- Stress Management
- Conduct Standards
- Special Assignments
- Active Listening
- Effective Communication
- Teamwork and Collaboration
- Time management abilities
- Reliability
- Analytical Thinking
- Excellent Communication
- Team Collaboration
- Crew Leadership
- Adaptability and Flexibility
- Training Management
- Professional Demeanor
- Adaptability
- Goal Setting
- Professionalism
- Problem-Solving
- Relationship Building
- Written Communication
- Multitasking
- Decision-Making
Additional Information
- Secret Security Clearance- Obtained and maintained a secret clearance throughout military career.
- Military License- Familiarity and license with a variety of military vehicles including but not limited to the OshKosh JLTV, Humvees, LMTVs.
- U6 Mechanic Qualified- Able to understand manuals up to (level 30) and efficiently navigate them to locate problem and repair issues at hand.
- Hazmat Certified- Can identify and apply any needed accommodations to keep the transportation of any and all hazardous goods in appliance with the countries or states laws and regulations.
- Basic Leadership Course (BLC)- Gained knowledge of leadership qualities and obtained the ability to clearly communicate and teach at a higher level. As well as but not limited to , Training Management, Communications, Operations, and Program Management. Graduating top 10% and being put on the commandments list.
- CPR Certified- Certified in CPR by taking the American Red Cross course throughout my career.
- Suicide Prevention-
Took courses to be able to properly identify changes in ones behavior and how to go about helping them and or giving them the proper resources to find the appropriate support. - Goal Setting and Performance Reviews- Learned to help employees set short term and long term goals. Ultimately creating a plan and giving performance reviews monthly until goals are fulfilled.
Timeline
Quality Control Inspector
Sonoco Products Co
11.2023 - Current
Logistics Account Executive
Total Quality Logistics Inc.
01.2023 - 10.2023
Cannon Crew Chief
US Army
10.2018 - 10.2022
Crew Leader (Supervisor)
Elite Image
01.2017 - 09.2018
Diploma -
Hamilton Highschool
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