Robert Bowser

San Antonio,TX

Summary

Proven leader at Spencer's Gifts, adept in customer service and problem-solving, enhanced store operations and customer satisfaction through innovative strategies and staff development. Skilled in multitasking and significantly increased sales by creating engaging displays and fostering a team-oriented environment. Excelled in customer relations, ensuring repeat business and minimizing shrinkage. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Store Manager

Spencer's Gifts

2018.07 - Current

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Completed point of sale opening and closing procedures.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Sales Associate

Spencer's Gifts

2014.07 - 2017.10

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

High School Diploma -

Thomas A Edison High School, San Antonio, TX

Skills

Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Product and Service Sales
Time Management
Goals and Performance
Team Leadership
Staff Training

Budget Development
Special Events
Positive and Friendly
Retail Merchandise Quality Standards
Bank and Safe Deposits
Database Management
Outstanding Communication Skills
Verbal and Written Communication
MS Office Proficiency

Timeline

Store Manager - Spencer's Gifts

2018.07 - Current

Sales Associate - Spencer's Gifts

2014.07 - 2017.10

Thomas A Edison High School - High School Diploma,