Robert Boyd
Aiken,SC
Summary
Dedicated owner-operator with over 20 years in outdoor power equipment. Proven track record in enhancing customer satisfaction and operational efficiency through streamlined processes and exceptional service.
Overview
19
19
years of professional experience
19
19
years of professional experience
Work History
Owner and Operator of Laidback Outdoor Power LLC
Laidback Outdoor Power LLC
2006.09 - 2026.01
- Over 20 years experience of fixing machines of all types which includes rebuilding engines, rebuilding transmissions and pumps. I am factory certified from Briggs, Kohler, Kawasaki and Honda. Also doing diagnostics and repairing roughly 4,000 machines a year.
- Managed daily operations and logistics for outdoor power equipment sales and service.
- Developed and implemented marketing strategies to increase brand awareness and customer engagement.
- Oversaw financial management including budgeting, invoicing, and expense tracking to ensure profitability.
- Trained and mentored staff on product knowledge, customer service techniques, and operational efficiency.
- Streamlined service processes to enhance turnaround time for repairs and maintenance of outdoor power equipment.
- Ensured compliance with safety regulations and best practices in all operational procedures for staff and equipment use.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Education
High School Diploma -
Silver Bluff High School
Aiken, SCSkills
- Diagnostic Mechanic
- Operations management
- Documentation and reporting
- Hiring
- Business planning