Robert Bragg
GLENGARY,WV
Summary
Insightful Product Specialist committed to delivering exceptional customer service and helping customers select best choices. Consistently remains in compliance with company guidelines. Reliable, punctual and works cooperatively as part of team. Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Service Manager
Liebert Corporation
Columbus , Ohio
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Provided technical support for hardware and software issues experienced by customers.
- Collaborated with customers to offer solutions to service needs.
DSC Product Specialist
Ferguson Enterprises LLC
Baltimore, MD
12.2017 - Current
- Provided technical assistance during installation or use of a product.
- Demonstrated and explained products, methods or services to induce prospective clients.
- Learned about product's technical specifications and accurately explained specifications to customers and work team.
- Instructed customers in product operations and customizations.
- Trained new specialists to present company products or services.
- Maintained up-to-date knowledge of industry trends and competitor products.
- Provided exceptional customer support, resolving issues and ensuring customer satisfaction.
- Conducted training sessions for internal teams, enhancing product knowledge and sales techniques.
- Engaged with key clients to gather feedback and foster strong relationships.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Instructor
Associated Builders and Contractors MD
Hagerstown, MD
09.2017 - 05.2018
- Assessed student progress through tests and quizzes in order to evaluate understanding of course material.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Encouraged students' critical thinking skills by facilitating classroom discussions.
- Planned laboratory experiments that would reinforce concepts taught during lectures or seminars.
Senior Instructor Tier 4
Valley College
Martinsburg , WV
12.2016 - 12.2017
- Created assessments and quizzes to measure student understanding of course material.
- Provided feedback to students on their performance throughout the course.
- Conducted individualized instruction sessions with students who needed extra help.
- Maintained records of student progress, attendance and grades.
- Collaborated with other instructors to develop effective teaching strategies.
- Utilized various methods of active learning such as group work, simulations and problem-solving exercises.
- Led daily classroom discussions while encouraging participation from all students.
- Worked with administrators to ensure that curriculum standards were met or exceeded.
- Enforced discipline policies within the classroom setting when necessary.
- Served as a mentor for new instructors, providing guidance on best practices for teaching techniques and classroom management.
- Monitored student behavior during class time in order to create a safe environment conducive to learning.
Owner
Bragg Mechanical Servises
Glengary, WV
01.2008 - 01.2017
- Managed daily operations of business, including hiring and training staff.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Researched potential partners in order to expand services offered.
- Reviewed legal documents related to business operations.
- Conducted performance reviews for employees on a regular basis.
- Set pricing structures according to market analytics and emerging trends.
Service Technician
Commercial Air
Beltsville, Maryland
05.1981 - 01.1985
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
4 Year Associates - HVAC Installation And Repair
Associated Builders And Contractors
MD03-1985
High School Diploma -
Laurel High School
Laurel, MD05-1981
Skills
- Customer Interaction
- Client Support Coordination
- Product Knowledge Training
- Strong Technical Expertise
- Product Presentations
- Sales Operations Support
Affiliations
- enjoys the outdoors and experiencing new cultures
Accomplishments
- Rheem DSC of the year 2 times by Doug Bates
Certification
- MD HVAC master Licence
- WV master Hvac Licence
References
References available upon request.
Timeline
DSC Product Specialist
Ferguson Enterprises LLC
12.2017 - Current
Instructor
Associated Builders and Contractors MD
09.2017 - 05.2018
Senior Instructor Tier 4
Valley College
12.2016 - 12.2017
Owner
Bragg Mechanical Servises
01.2008 - 01.2017
Service Technician
Commercial Air
05.1981 - 01.1985
- MD HVAC master Licence
- WV master Hvac Licence
4 Year Associates - HVAC Installation And Repair
Associated Builders And Contractors
High School Diploma -
Laurel High School
Service Manager
Liebert Corporation
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