Overview
Work History
Skills
Timeline
GeneralManager

Robert Brauer

Killeen,TEXAS

Overview

30
30
years of professional experience

Work History

General Manager/Sales Manager

Kyrish Truck Centers
08.2016 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Outside Parts Sales Manager

Kyrishtruckcenters
12.2014 - 08.2016
  • Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
  • Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
  • Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
  • Monitored industry trends to stay current on market changes, adjusting pricing and inventory accordingly.
  • Led a team of sales associates to consistently surpass monthly sales goals.
  • Developed training materials to educate staff on product knowledge, enhancing their ability to make informed recommendations to customers.
  • Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
  • Collaborated with service department to ensure timely delivery of parts for repairs, reducing wait times for customers.
  • Calculated sales commissions for Number parts sales representatives.
  • Supervised and trained staff on product knowledge and customer service.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Implemented systems and procedures to increase sales.
  • Managed accounts to retain existing relationships and grow share of business.
  • Built relationships with customers and community to establish long-term business growth.
  • Organized promotional events and interacted with community to increase sales volume.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Prepared sales presentations for clients showing success and credibility of products.

Outside parts sales

Kyrish Truck Centers
08.2008 - 12.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Assistant Manager

Kyrishtruckcenters
03.2004 - 08.2008
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Counter Sales

Kyrishtruckcenters
08.2000 - 03.2004

Service Manager

Kyrishtruckcenters
03.1998 - 08.2000
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.

Technician

Kyrishtruckcenters
08.1995 - 03.1998
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Supported project management teams with expert technical advice, contributing to successful project completions.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
  • Increased equipment lifespan, performing preventive maintenance and timely repairs.
  • Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
  • Researched and implemented new technologies and equipment.

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Employee training and development
  • Customer service management
  • Conflict resolution
  • Trustworthy and honest
  • Employee relations
  • KPI monitoring
  • Quality assurance
  • Workplace safety
  • Crew leadership
  • Office administration
  • Employee supervision
  • Service scheduling
  • Operational efficiency
  • New employee hiring
  • Staff motivation
  • Policy and procedure enforcement
  • Service quality management
  • Staff management
  • Goal setting
  • Technical troubleshooting
  • Estimating and quoting
  • Continuous improvement
  • Cost estimates
  • Risk management
  • Service and parts teams management
  • Quality control
  • Interpersonal relationships
  • Rapport building
  • Preventive Maintenance
  • Mechanical diagnostics
  • Analytical thinking
  • Staff supervision
  • Budget control
  • MS office
  • Performance evaluations
  • Upselling
  • Leadership development
  • Heavy equipment operation
  • Contract management
  • Proficient in software
  • Maintenance and repair

Timeline

General Manager/Sales Manager

Kyrish Truck Centers
08.2016 - Current

Outside Parts Sales Manager

Kyrishtruckcenters
12.2014 - 08.2016

Outside parts sales

Kyrish Truck Centers
08.2008 - 12.2014

Assistant Manager

Kyrishtruckcenters
03.2004 - 08.2008

Counter Sales

Kyrishtruckcenters
08.2000 - 03.2004

Service Manager

Kyrishtruckcenters
03.1998 - 08.2000

Technician

Kyrishtruckcenters
08.1995 - 03.1998

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Robert Brauer