Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Robert Bray

Stanardsville,VA

Summary

I am a hard-working supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. I assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. I have excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

11
11
years of professional experience

Work History

Supervisor of Customer/Delivery Services

United States Postal Service
01.2021 - Current
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Supervisor of Customer/Delivery Services

United States Postal Service
12.2018 - 01.2021
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.

Postal City Carrier

United States Post Office
06.2015 - 12.2018
  • Improved mail delivery efficiency by implementing route optimization strategies.
  • Enhanced customer satisfaction through timely and accurate delivery of packages and correspondence.
  • Assisted customers with inquiries and resolved issues promptly, fostering positive relationships within the community.
  • Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
  • Managed high volumes of parcels during peak seasons, ensuring timely delivery without compromising accuracy or security.
  • Coordinated with supervisors to address operational challenges, streamlining processes for improved performance.
  • Collaborated with fellow carriers to ensure consistent service quality across the city.

Grounds Keeper 2 Supervisor

City Of Virginia Beach
09.2012 - 06.2015
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Achieved results by working with staff to meet established targets.

Education

Bachelor of Arts - Business Administration, Operations, Marketing

Regent University
Virginia Beach, VA
05.2014

Associate of Arts - Business Administration

Tidewater Community College
Chesapeake, VA
09.2012

High School Diploma -

Charles W Flanagan High School
Pembroke Pines, FL
05.2006

Skills

  • Business Development
  • Process Improvement
  • Operations Management
  • Staff Management
  • Schedule Development
  • Inventory Control
  • Policy Enforcement
  • Budget Management
  • Customer Service
  • Team Building
  • Decision Making
  • Performance Evaluation

Affiliations

  • I enjoy fishing, hiking and working with the children with special needs community

Timeline

Supervisor of Customer/Delivery Services

United States Postal Service
01.2021 - Current

Supervisor of Customer/Delivery Services

United States Postal Service
12.2018 - 01.2021

Postal City Carrier

United States Post Office
06.2015 - 12.2018

Grounds Keeper 2 Supervisor

City Of Virginia Beach
09.2012 - 06.2015

Bachelor of Arts - Business Administration, Operations, Marketing

Regent University

Associate of Arts - Business Administration

Tidewater Community College

High School Diploma -

Charles W Flanagan High School

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Robert Bray