Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

ROBERT BREWER

Summary

Seasoned Store Manager with proven record of exceeding sales targets and driving customer service excellence. Polished professional skilled in training and mentoring new associates on methods and techniques to build customer retention while maintaining smooth, efficient and highly successful store operations. Forward-thinking to assist customers and to deliver top-notch experiences during each store interaction.

Overview

10
10
years of professional experience

Work History

Store Manager

Hibbett Stores | City Gear
01.2021 - Current
  • Manages and controls the assets of Hibbett | City Gear retail store with direct oversight of the sales force of 15 at this branch. Able to constantly and consistently handle all aspects of the store including sales statistics, inventory, and expenses to ensure a profitable store.
  • Consults and collaborates with District Sales Manager to establish and enforce policies, goals, and procedures to enhance productivity and revenue .
  • Coached and mentored Sales Associates, Assistant Managers and Mangers in Training successfully in fast-paced environment to learn products and selling techniques, through proactive communication and positive feedback; Able to assist multiples customers during peak periods. Evaluations completed regularly to ensure high standards are met
  • Maintains appropriate and required store security with proper record keeping and inventory controls for merchandise for maximized sales and minimized shrinkage. Organized backroom to facilitate effective ordering and stock rotation.
  • Protects the company's assets and financial information, ensuring the accuracy and effectiveness of internal control procedures, and reporting potential fraud risks to management
  • Ensures the most vigorous marketing and advertising campaigns of the company are adhered to and stays aware of customer trends for my geographic area, Keeps abreast of the competition, new ideas and community related events to take advantage of potential sales opportunities that feature new products and promotions.
  • Managed inventory control, cash control, and store opening and closing procedures. Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Car Sales Executive

Driversselect, EchoPark Company
11.2019 - 01.2021
  • Managed performance for dealership for new and used cars improving revenue totals by bringing in top 10% sales numbers
  • Qualified buyers by matching requirements and interests to various car or truck models. Discussed finance options, and answered customer questions about products and services to identify customer needs/desires to recommend optimal products.
  • Contacted associated dealerships to locate desired vehicles meeting customer specifications, ensuring complete registration paperwork and sales documentation.
  • Conducted automobile demonstrations to highlight features and explained characteristics and capabilities during test drives to redirect objections to positive aspects.

Store Manager

Champs Sports Fort Worth
09.2015 - 11.2019
  • Maintained company standard for visual merchandising with an innovations approach
  • Effectively managed payroll during peak and non-peak seasons
  • Responsible for successfully hiring, training, promoting and recruiting potential talent for the company
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.

Sales Associate

Metroplex Management Group
08.2013 - 03.2015
  • In-store marketing
  • Optimum customer service and compliance while inside the designated retailer
  • Responsible for tracking weekly installations and service calls
  • Engaged with customers to effectively build rapport and lasting relationships
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.

Education

BBA - Business Administration

Southern Nazarene University
Bethany, OK
05.2013

Skills

  • Customer Service
  • Leadership
  • Interpersonal and Relationship Building
  • Inventory Oversight and Controls
  • Staff Management and Training
  • Performance Monitoring and Evaluation
  • Self-motivated

Timeline

Store Manager

Hibbett Stores | City Gear
01.2021 - Current

Car Sales Executive

Driversselect, EchoPark Company
11.2019 - 01.2021

Store Manager

Champs Sports Fort Worth
09.2015 - 11.2019

Sales Associate

Metroplex Management Group
08.2013 - 03.2015

BBA - Business Administration

Southern Nazarene University

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ROBERT BREWER