Robert Brieden
Computer User Support Specialist
Marion,TX
Summary
Mechanical professional with extensive hands-on experience in vehicle repair and maintenance. Proven ability to diagnose and resolve mechanical issues efficiently while adhering to high standards of quality and safety. Collaborative team player known for reliability and ability to adapt to changing repair needs, offering expertise in engine diagnostics, brake systems, and electrical repairs.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Mechanic
IFIBIC
Marion, TX
06.2023 - Current
- Performed small engine repairs, i.e mowers, weed eaters, blowers, golf carts
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Lease Operator
Wood Group
Luling, Texas
02.2021 - 03.2024
- Managed oil field leases
- Recorded production numbers
- Inspected flow lines and reported leaks when found
- Coordinated with maintenance crews to repair wells
- Conducted thorough inspections of facilities, identifying potential hazards or violations and implementing corrective actions promptly.
- Provided comprehensive training to new team members on company policies, procedures, safety standards, and equipment operation techniques.
- Optimized production rates through careful monitoring of well performance and making necessary adjustments.
- Maximized lease revenue by conducting regular site visits and ensuring proper lease compliance.
Electrical Apprentice
Fisk Electric
San Antonio, Texas
07.2020 - 02.2021
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Read and interpreted drawings to provide wiring layouts for new installations.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
- Developed practical skills by actively participating in hands-on training sessions under the guidance of experienced electricians.
Insurance Agent
New York Life
San Antonio, TX
03.2018 - 09.2020
- Maintained high standards of customer service by building relationships with clients.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Service Technician
Crown Equipment Corp
San Antonio, TX
08.2016 - 08.2018
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Explained diagnostic findings to customers and outlined repair or service options.
PM Technician
Toyotalift of South Texas
San Antonio, TX
03.2015 - 08.2016
- Supported production goals by ensuring optimal performance of machinery through proper alignment, calibration, and adjustment.
- Developed strong relationships with colleagues across departments, fostering a collaborative work environment focused on achieving shared goals and objectives.
- Enhanced safety measures by regularly reviewing and updating standard operating procedures, promoting a safe working environment for all staff members.
- Assisted in the installation of new equipment, contributing to timely project completion and seamless integration into existing systems.
- Performed root cause analyses on recurring issues identified during PM tasks, allowing for the implementation of long-term solutions that mitigated future occurrences.
- Reduced downtime by efficiently troubleshooting and repairing malfunctioning equipment, ensuring minimal disruption to operations.
- Improved equipment reliability by conducting regular preventive maintenance tasks and thorough inspections.
- Maintained a clean and organized workspace, promoting efficiency and safety during maintenance activities.
Parts Sales Associate
Rush enterprises
San Antonio, TX
12.2011 - 09.2013
- Handled returns and exchanges professionally, resolving issues quickly to maintain customer satisfaction.
- Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
- Researched vehicles and parts via physical catalogs and electronic means.
- Collaborated with team members to consistently achieve and exceed monthly sales targets.
- Responded promptly to phone inquiries regarding available parts or order status, providing excellent communication at all times.
- Increased parts sales by effectively recommending appropriate products to customers based on their specific needs.
SAP IT Trainer
Rush Enterprises
San Antonio, TX
12.2011 - 05.2012
- Trained end users on proper use of multiple functions in SAP
- Provide SAP go-live support during SAP implantation
- Led SAP onsite classroom style training to end users prior to location conversions
- Provide onsite training and onsite end user support
Corporal
United States Marine Corps
Fort Worth, Texas
12.2002 - 05.2008
- Collaborated with cross-functional teams for streamlined completion of maintenance projects on time and within budget constraints.
- Assured adherence to safety protocols, minimizing accidents and injuries through proper training and enforcement of procedures.
- Mentored junior team members to develop their technical capabilities and career growth potential within the organization.
- Implemented cost-saving initiatives by identifying opportunities for improvement in processes and equipment usage patterns.
- Conducted comprehensive troubleshooting to diagnose issues accurately, facilitating swift resolution of problems.
- Delivered exceptional results under high-pressure situations, effectively managing emergency repairs without compromising quality or safety standards.
- Facilitated smooth handovers between shifts by maintaining accurate records of completed tasks and relevant updates on ongoing efforts.
Education
High School Diploma -
Marion High School
Marion, Texas 05.1994 - 12.1998
Skills
Maintenance and repairs
Customer service
Vehicle test drives
Hand and power tools
Vehicle inspections
Brake systems
Troubleshooting
Task prioritization
Problem diagnosis
Electrical system rewiring
Teamwork and collaboration
Problem-solving
Time management
Personal Information
Willing To Relocate: Anywhere
Timeline
Mechanic
IFIBIC
06.2023 - Current
Lease Operator
Wood Group
02.2021 - 03.2024
Electrical Apprentice
Fisk Electric
07.2020 - 02.2021
Insurance Agent
New York Life
03.2018 - 09.2020
Service Technician
Crown Equipment Corp
08.2016 - 08.2018
PM Technician
Toyotalift of South Texas
03.2015 - 08.2016
Parts Sales Associate
Rush enterprises
12.2011 - 09.2013
SAP IT Trainer
Rush Enterprises
12.2011 - 05.2012
Corporal
United States Marine Corps
12.2002 - 05.2008
High School Diploma -
Marion High School
05.1994 - 12.1998
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