Robert Brighton
West Velley City ,UT
Summary
Dynamic leader with a proven track record at Salt Lake County Parks and Recreation, adept in staff training and operational leadership. Excelled in enhancing program performance through strategic planning and innovation management, achieving significant sales growth. Skilled in building resilient teams and fostering client relationships, demonstrating exceptional staff development and customer service acumen.
Overview
20
20
years of professional experience
Work History
Program Supervisor 3
Salt Lake County Parks And Recreation
07.2022 - Current
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
Sales Agent
USAA
01.2016 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Sales Manager
ATT
03.2010 - 12.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Customer Service Representative
JPMorgan Chase
01.2005 - 02.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Arts - Business Administration And Management
Judson University
Elgin, IL05-1999
Associate of Arts - Gender Studies
Maricopa Community Colleges, Phoenix College
Phoenix, AZ08-1993
Skills
- Staff training
- Staff development
- Document management
- Strategic planning
- Operational leadership
- Reporting requirements
- Innovation management
- Reporting requirements understanding
- Staff training experience
- Operational leadership background
- Program management
- Staff evaluation
Accomplishments
- Supervised team of 35 staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of 25 in the development of Uverse TV.
- Exceeded program revenue goals by 23%.
Timeline
Program Supervisor 3
Salt Lake County Parks And Recreation
07.2022 - Current
Sales Agent
USAA
01.2016 - Current
Sales Manager
ATT
03.2010 - 12.2015
Customer Service Representative
JPMorgan Chase
01.2005 - 02.2010
Bachelor of Arts - Business Administration And Management
Judson University
Associate of Arts - Gender Studies
Maricopa Community Colleges, Phoenix College
Similar Profiles
Faith FoxFaith Fox
Swim Instructor at Salt Lake County Parks And RecreationSwim Instructor at Salt Lake County Parks And Recreation
Camille BrunerCamille Bruner
Program Supervisor at Salt Lake County Parks And RecreationProgram Supervisor at Salt Lake County Parks And Recreation
Porter PetersonPorter Peterson
Lifeguard at Salt Lake County Parks And RecreationLifeguard at Salt Lake County Parks And Recreation