Robert Broadbent

• Worked as start-to-finish technician, supporting the full service process from initial intake through final completion.
• Relocated to a company with multiple locations in Palm Springs, CA, to enhance career opportunities.
• Currently work in Redlands, CA.

• Worked with OE programs to maintain location compliance across Tesla, Rivian, Honda, Aluminum, Ford, Jaguar, Audi, and Mercedes-Benz.
• Inspected repair quality and procedure compliance across 23 locations in 4-state region.
• Reviewed work orders using in-house tools to ensure correct repair procedures and calibrations for complex jobs.
• Completed in-house I-CAR welding and riveting classes with technicians to support location I-CAR and insurance profile compliance.
• Supported technician development in OE and brand standards compliance.
• Built detailed estimates and records for complex repairs in partnership with service advisors to enhance owner trust and relations.
• Coordinated travel schedules to optimize logistics for multiple locations.

• Straightened frames and unibody sections with collision repair equipment.
• Removed and replaced panels, bumpers, and damaged structural parts.
• Ensured safe, clean work areas and organized body shop tools to enhance operational efficiency.
• Acted as customer service representative, facilitating communication and support during recovery from surgery (July 2017- Sept 2019).
• Relocated to newly acquired location to restructure shop team and lead technical operations.

• Inspected customer vehicles for damage, ensuring compliance with shop inspection procedures.
• Ordered repair parts from vendor suppliers to facilitate timely repairs.
• Prepared work orders for technicians, streamlining workflow and enhancing repair efficiency.
• Reviewed quality control checkpoints during repair process.

June 3, 2014, Sterling Auto Body merged with Service King.

• Completed paint technician tasks from prep through final finish.
• Visited various shop locations to troubleshoot and resolve repair issues.

• Supported painting process from prep through final finish.
• Matched paint shades for collision repair work.
• Completed finish sanding and buffing.
• Light teardown and reassembly as needed.