Summary
Overview
Work History
Education
Skills
Timeline
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Robert Brock

Athens,AL

Summary

Born on 13 July 1957, Graduated High school in 1975. Joined the Air Force in 1975, Retired in 1995. I believer in being at work an hour earlier, than one second late. Im very loyal to people who knows how to respect others. I try to always have a positive attitude about any situation. Failure is not an option for me. Customer satisfaction, along with our leaders satisfaction is a top priority in my life, I never like the words," it's not my job".

Overview

42
42
years of professional experience

Work History

AP Security Customer Host

Walmart
Athens, AL
09.2018 - Current
  • Greeted incoming customers and provided directions to different store locations.
  • Monitored incoming and outgoing guests for signs of suspicious behavior.
  • Kept entryways clean, neat and free of hazards such as excess water.
  • Backed up cashiers during busy periods and breaks.

Manager

Gadsden Music Company
Huntsville, AL
08.2000 - 12.2018
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Bandsman/Security Officer

United States Air Force, USAF
Dayton, OH
10.1975 - 11.1995
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Monitored employee activities, confirming compliance with security regulations.
  • Secured [Number] doors in office and main building.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Participated in staff meetings, special events and professional development activities.
  • Conducted [Timeframe] patrols of key areas to spot and control security concerns.
  • Moved throughout facility and among customers to remain aware of developing security situations.
  • Guided periodic property safety inspections and oversaw remedial action for potential hazards.
  • Awarded position of visitation officer, working visitor reception desk as first contact point for persons entering facility.
  • Supervised creation and validation of anti-terrorism plans on all ships.

Education

Associate of Applied Science - Music Education

Snead State Community College
Boaz, AL
05.1999

Skills

  • Crime Prevention
  • Customer Experience
  • POS Transactions
  • Department Patrols
  • Rewards Programs
  • Team Goals
  • Merchandise Sales
  • Financial Loss Prevention
  • Store Merchandising
  • Credit Card Transaction Processing
  • Customer Needs Assessments
  • Managing Returns
  • Cash Register Operations
  • Closing Procedures
  • Shrinkage Prevention
  • POS Inventory System Operation
  • Safety and Security
  • Inbound Calls
  • Maintaining Clean Work Areas
  • Guest Inquiries
  • Price Changes
  • Recordkeeping Compliance
  • Professional Relationships
  • Advising and Coaching
  • Navigation Understanding
  • Hygiene Standards
  • Customer Care
  • Phone Inquiries
  • Restocking Skills
  • Constructive Feedback
  • Customer Loyalty
  • Guest Relations
  • Communications Strategies
  • Guest Satisfaction
  • Special Requests
  • Returns Policies

Timeline

AP Security Customer Host

Walmart
09.2018 - Current

Manager

Gadsden Music Company
08.2000 - 12.2018

Bandsman/Security Officer

United States Air Force, USAF
10.1975 - 11.1995

Associate of Applied Science - Music Education

Snead State Community College

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Robert Brock