Robert Brooks
Westfield,MA
Summary
Proven Auto Glass Technician with a track record of enhancing customer satisfaction and increasing revenue by upselling services at Triumph Auto Glass and throughout years at safe lite and others. Expert in batch mixing and quality assurance, demonstrating exceptional chemical handling and customer service skills. Specializes in installing windows and molding with precision, ensuring high-quality workmanship and adherence to industry standards.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Grain Mixer
Westfield Grinding Wheel
- Weighed and measured grains to make grinding wheels.
- Heavy lifting barrels full of sands, bonds and resins.
- Keeping a clean workplace to ensure safety for other co workers and staff.
Mobile Oil Change Tech
Transit Lube and Shine
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
Auto Glass Technician
Safe Lite Auto Glass
01.2015 - 09.2024
- Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
- Accepted and processed payments for services.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
Auto Glass Technician
JN Phillips Auto Glass
01.2009 - 01.2015
- Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
- Developed lasting client relationships by delivering exceptional service and follow-up care.
- Applied primer, installed glass and monitored curing.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
Auto Glass Technician
Triumph Auto Glass
04.2001 - 01.2009
- Stayed up-to-date with industry trends and advancements in auto glass technology to maintain expertise in the field.
- Participated in ongoing training workshops, honing skills as an Auto Glass Technician and staying current with industry advancements.
- Increased company revenue through successful upselling of additional products and services during customer interactions.
- Removed particles such as dirt and loose glass from damaged areas.
Education
N/A - N/A
Westfield Vocational Technical Highschool
Westfield, MaSkills
- Batch Mixing Expertise
- Quality Assurance
- Loading and unloading
- Machinery Cleaning
- Chemical Handling
- Product Inspection
- Hand and power tools
- Diagnosing problems
- Power Tool Operation
- Cleaning skills
- Installing windows
- Molding Installation
- Data Entry
- Mobile site visits
Certification
Journeyman’s lisence, working in Connecticut to change auto glass.
Timeline
Auto Glass Technician
Safe Lite Auto Glass
01.2015 - 09.2024
Auto Glass Technician
JN Phillips Auto Glass
01.2009 - 01.2015
Auto Glass Technician
Triumph Auto Glass
04.2001 - 01.2009
Grain Mixer
Westfield Grinding Wheel
Mobile Oil Change Tech
Transit Lube and Shine
N/A - N/A
Westfield Vocational Technical Highschool
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