Summary
Overview
Work History
Education
Skills
Timeline
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Robert Brooks

Burlington,CA

Summary


Problem-solving Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

45
45
years of professional experience

Work History

System Design Specialist

Thrasher
03.2024 - 05.2025
  • Educate homeowners about company services, including foundation repair, concrete repair, and basement waterproofing.
  • Conduct in-home inspections to assess customer needs and provide detailed consultations.
  • Develop and present customized solutions tailored to each homeowner's specific issues.
  • Ensure high levels of customer satisfaction by delivering professional, knowledgeable service.
  • Maintain a strong understanding of industry products and services to effectively address customer questions and concerns.

Automotive Service Manager

Jim Baier Inc
06.2018 - 10.2023
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Outside Sales Representative

Bix Basement Systems
08.2015 - 06.2018
  • Negotiated terms and contracts with clients to maintain profitable sales.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Built strong client rapport to establish diversified network of connections.
  • Exceeded monthly sales targets and quotas consistently.
  • Attended trade shows and conferences regularly to increase brand visibility.

Automotive Service Advisor

Shottenkirk Superstore
08.2010 - 08.2015
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.

Chief Cryptologic Technician

US Navy
02.1980 - 12.2000
  • Maintained strict confidentiality of information.
  • Tested equipment, networks and servers for signal strength and security vulnerabilities using specialized equipment.
  • Upheld code of conduct and maintained professionalism in stressful situations.

Education

Associate of Science - Organizational Leadership

Hawaii Pacific University
06.1994

Skills

  • Customer Satisfaction
  • Scheduling
  • Quality Standards
  • Employee Retention
  • Service Department Operations
  • Warranty administration
  • Quality control
  • Conflict resolution
  • Scheduling abilities
  • Record keeping
  • Staff training
  • Problem-solving

Timeline

System Design Specialist

Thrasher
03.2024 - 05.2025

Automotive Service Manager

Jim Baier Inc
06.2018 - 10.2023

Outside Sales Representative

Bix Basement Systems
08.2015 - 06.2018

Automotive Service Advisor

Shottenkirk Superstore
08.2010 - 08.2015

Chief Cryptologic Technician

US Navy
02.1980 - 12.2000

Associate of Science - Organizational Leadership

Hawaii Pacific University

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Robert Brooks