Robert Brooks
Augusta,GA
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Machine Operator well-versed in keeping components running at peak levels to produce high-quality products. Comfortable working alone or with team members to identify and resolve defects. Expert approach to tackling maintenance and inspection tasks.
Overview
20
20
years of professional experience
Work History
Process Operator
Kimberly-Clark
Beech Island, SC
08.2023 - Current
- Operated machinery to maintain efficient production processes.
- Monitored equipment performance and reported issues promptly.
- Conducted routine inspections to ensure safety compliance.
Machine Technician
Bridgestone Americas Off Road
Graniteville, SC
11.2016 - 05.2023
- Inspected equipment regularly and performed preventive maintenance as appropriate.
- Adhered to safety regulations when working with heavy equipment, confined spaces and hot work.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Set up and operated machines and tools to create high-quality products.
- Calibrated machine parts and ran diagnostic tests to confirm system functionality and accuracy.
- Analyzed machine error messages and diagnostic test results to identify faults.
- Assessed system operations to identify potential areas requiring maintenance services.
Delivery Specialist
Lowes Home Improvment
Augusta, GA
04.2007 - 06.2016
- Remained calm and pleasant with customers at all times, even during tense situations.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Promoted exemplary service to customers by keeping deliveries on time and undamaged.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Checked delivery paperwork against loads, issued receipts and updated logs.
- Sorted packages for delivery by arranging in delivery sequence.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Loaded and unloaded boxes and packages to move to and from vehicle.
- Navigated route to customer locations using GPS maps.
- Notified customers of delays to decrease calls to support.
- Drove delivery truck or van to transport orders.
Delivery Driver
HH Gregg Appliances and Electronics
Augusta, GA
08.2005 - 02.2007
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Utilized street maps to plan and determine most efficient routes.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Verified deliveries against shipping instructions prior to delivery to customers.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Education
High School Diploma -
Evans High School
Evans, GA05.2000
Skills
- Technical Proficiency
- Training & Development
- Supervision & Leadership
- Friendly, Positive Attitude
- Team Management
- Conflict Resolution
- People Skills
- Critical Thinking
- Problem Resolution
- Good Work Ethic
- PPE Use
- Customer Service
Timeline
Process Operator
Kimberly-Clark
08.2023 - Current
Machine Technician
Bridgestone Americas Off Road
11.2016 - 05.2023
Delivery Specialist
Lowes Home Improvment
04.2007 - 06.2016
Delivery Driver
HH Gregg Appliances and Electronics
08.2005 - 02.2007
High School Diploma -
Evans High School