ROBERT BROOKS
Greensboro,NC
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Seeking other opportunities within Financial Services Industry. Energetic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Over 20 years of success supporting client financial goals through astute investment guidance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Wealth Management Services
Fidelity Investments
Greensboro, NC
02.2022 - 11.2025
- Assisted clients with financial inquiries and account management.
- Ensured that all customer inquiries were answered promptly and completely.
- Utilized CRM software to track client interactions and follow-ups.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Fostered relationships with new and existing customers through excellent customer service skills.
Financial Advisor/Sales Assistant
MMLIS
Winston Salem, NC
08.2015 - 01.2022
- MetLife sold Financial Advisor Sales Force to MassMutual/MMLIS
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
- Consulted with clients to assess and meet short- and long-term financial goal.
Financial Advisor
MetLife
Greensboro, NC
10.2011 - 08.2015
- Formulated and actualized strategic financial plans across client investment portfolios.
- Counseled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
- Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors, and other professionals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Moved book of business from Ameriprise Financial to MetLife Insurance and Securities and worked as a Financial Advisor to clients.
Financial Advisor
Ameriprise Financial Sves
High Point, NC
01.2009 - 10.2011
- Mutual funds understanding
- Making insurance decisions
- Friendly, positive attitude
- Teambuilding
- Collaboration
- Communication
Financial Advisor
Banc of America Investment Services/Merrill Lynch
Greensboro, NC
07.2003 - 01.2009
- Developed and deepened relationships with new and existing clients to advance progress and improve business.
- Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
- Assisted clients with planning for and funding retirements using mutual funds and other strategies.
- Promoted business to increase customer base and grow revenue.
- Implemented diverse wealth management options to meet client objectives.
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
- Consulted with clients to assess and meet short- and long-term financial goal.
- Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
- Kept abreast of financial impact of clients' life changes to meet needs and target new areas of growth.
Education
Bachelor of Science - Sports Medicine
University of North Carolina At Pembroke
Pembroke, NC06.1995
High School Diploma -
Charlotte Christian School
Charlotte, NC05.1991
Skills
- Funding education
- Planning for retirement
- Managing wealth
- Increasing savings
- Stock market expertise
- Advising on investments
- Mutual funds understanding
- Making insurance decisions
- Friendly, positive attitude
- Teambuilding
- Collaboration
- Communication
Certification
- Series 7
- Series 65
- Series 63
- Life and Health License
- Long Term Care License
Timeline
Wealth Management Services
Fidelity Investments
02.2022 - 11.2025
Financial Advisor/Sales Assistant
MMLIS
08.2015 - 01.2022
Financial Advisor
MetLife
10.2011 - 08.2015
Financial Advisor
Ameriprise Financial Sves
01.2009 - 10.2011
Financial Advisor
Banc of America Investment Services/Merrill Lynch
07.2003 - 01.2009
Bachelor of Science - Sports Medicine
University of North Carolina At Pembroke
High School Diploma -
Charlotte Christian School