Robert Brosz
Saint Johns
Summary
Dedicated professional known for strong team leadership and process optimization skills. Experience in managing customer service operations and facilitating effective project implementations, committed to driving organizational success.
Overview
9
9
years of professional experience
Work History
Project Manager
JPMorgan Chase
Jacksonville
04.2022 - 08.2026
- Acted as Subject Matter Expert during transition to new product and pricing application, facilitating successful implementation.
- Led project planning sessions to define scope and objectives.
- Supported contract negotiations with hedge firms and product and pricing engines, contributing to favorable agreement terms.
- Acted as liaison to pricing vendors, ensuring accurate presentation of Chase product and pricing information to mutual clients.
Mandatory Desk Manager
JPMorgan Chase
Jacksonville
01.2018 - 03.2022
- Supervised daily operations and staff activities in a busy customer service environment.
- Implemented process improvements that enhanced efficiency in desk management tasks.
- Coordinated interdepartmental communication to streamline workflow processes.
- Evaluated workflow efficiency, implementing process improvements for operational tasks.
- Developed training materials that strengthened team knowledge of mortgage products and services.
- Managed scheduling and resource allocation for efficient desk operations.
Education
Bachelor of Arts - Political Science
St. Olaf College
Northfield, MNSkills
- Team leadership
- Interdepartmental collaboration
- Risk assessment
- Project management
- Vendor management
- Process improvement
- Customer relationship management
Affiliations
- Voted MVP of college golf team, avid reader and sports enthusiast
Timeline
Project Manager
JPMorgan Chase
04.2022 - 08.2026
Mandatory Desk Manager
JPMorgan Chase
01.2018 - 03.2022
Bachelor of Arts - Political Science
St. Olaf College