Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Generic
Robert Brown

Robert Brown

Canton,GA

Summary

Experienced consultative sales professional offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipeline and increase client base.

Overview

19
19
years of professional experience

Work History

Sr. Mortgage Consultant

First Federal Bank
08.2020 - 08.2023
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Worked with underwriters to fix application problems and resolve issues.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Checked loan documents for accuracy prior to closing.
  • Explained different types of loans pertaining to client situations.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Negotiated loan terms and conditions with clients to maximize profitability.
  • Participated in industry events and conferences to build relationships and gain market intelligence.
  • Developed and implemented marketing campaigns to generate new business opportunities.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Monitored pipelines to track and log status of loans.

Sr. Business Development Manager

Applied Resource Group
01.2020 - 07.2020
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via cold calls, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Kept meticulous client notes and updated account information in company databases.
  • Represented company and promoted products at conferences and industry events.

Sr. Mortgage Consultant

CBC National Bank (Now First Federal Bank)
08.2017 - 11.2019
    • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
    • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
    • Worked with underwriters to fix application problems and resolve issues.
    • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.

Business Development Executive

Employment Contractor Services, INC (ECS)
01.2010 - 08.2017
    • Communicated directly with customers and partners to build strong business networks and relationships.
    • Established and maintained highly effective relationships with clients and industry partners to drive growth.
    • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
    • Identified business development challenges and customer concerns for proactive resolution.
    • Grew profitability by developing new business partnerships with small to medium sized staffing firms in need of HR, Back Office, and Financial Support.
    • Analyzed credit factors to extend credit decisions and minimize risk exposure.
    • Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
    • Negotiated client contracts and agreements to cultivate profitable business transactions.
    • Contributed to industry events and trade shows to showcase products and gather industry intelligence.
    • Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
    • Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
    • Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
    • Met existing customers to review current services and expand sales opportunities.
    • Negotiated prices, terms of sales and service agreements.
    • Set and achieved company defined sales goals.

Sales Manager

BayRock Mortgage
04.2004 - 08.2009
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Implemented systems and procedures to increase sales.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Education

Associate of Arts - Communication

SUNY Broome Community College
Binghamton, NY
08.1996

Skills

  • Sales Development
  • Negotiation Tactics
  • Relationship Selling
  • Client Account Management
  • Financial Analysis
  • Creditworthiness Determination
  • Customer Relations
  • Attention to Detail
  • Analytical and Critical Thinking
  • Active Listening and Learning
  • Sales Forecasting
  • Account and Territory Management
  • Prospecting and Cold Calling
  • Consultative Sales Techniques
  • Coaching and Mentoring
  • Sales Presentation

Accomplishments

  • Received “President's Club” awards for top sales production at BayRock Mortgage.
  • Exceeded sales goals with 7 consecutive years of record sales growth which resulted in $26.198M in revenue at ECS.
  • Awarded the Atlanta Area Council Award of Merit for 10 years of servant leadership to the youth and adult volunteers of the Boy Scouts of America of North Georgia.


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Sr. Mortgage Consultant

First Federal Bank
08.2020 - 08.2023

Sr. Business Development Manager

Applied Resource Group
01.2020 - 07.2020

Sr. Mortgage Consultant

CBC National Bank (Now First Federal Bank)
08.2017 - 11.2019

Business Development Executive

Employment Contractor Services, INC (ECS)
01.2010 - 08.2017

Sales Manager

BayRock Mortgage
04.2004 - 08.2009

Associate of Arts - Communication

SUNY Broome Community College

Similar Profiles

CREATE PROFILE
Robert Brown