Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ROBERT BROWN

LOS ANGELES,CA

Summary

Aspiring Customs Agent with a solid foundation in law enforcement, security procedures, and regulatory compliance. Highly analytical with a keen attention to detail, capable of conducting thorough inspections and investigations. Strong understanding of customs regulations and immigration laws, with a commitment to maintaining national security and ensuring compliance. Excellent problem-solving skills and the ability to communicate effectively with diverse populations. Eager to leverage a proactive approach and dedication to service in a Customs Agent role to contribute to border security and facilitate lawful trade and travel

Overview

13
13
years of professional experience

Work History

Merchandiser

Frito Lay
10.2022 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • 40hrs/week

Delivery Driver

OnTrac
05.2020 - 04.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • 40hr/week

Transitional Care Coordinator

FBG Group
08.2019 - 05.2020
  • Contributed to the development of organizational policies and procedures related to transitional care coordination, promoting best practice standards across all levels of the organization.
  • Served as a liaison between hospital staff, outpatient providers, and community agencies, bridging gaps in communication to optimize continuity of care for patients transitioning between settings.
  • Managed complex cases involving multiple comorbidities, prioritizing tasks based on urgency and risk factors associated with poor transitions of care.
  • Monitored key performance indicators related to transitional care, implementing continuous improvement strategies as needed.
  • 40hrs/week

Rideshare Driver

Uber
08.2016 - 08.2019
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • 30hrs/week

Courier

FedEx
08.2015 - 08.2016
  • Deliver and pick up packages to residential and commercial property
  • Load and Unload trucks for their routes.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Utilized GPS navigation systems to navigate faster routes.
  • Maximized efficiency by coordinating schedules with dispatchers to minimize downtime between assignments.
  • 30hrs/week

Shuttle Driver

Avis-Rent-Car LAX
02.2015 - 08.2015
  • Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
  • Operated with safety and skill to avoid accidents and delays.
  • Collaborated with dispatchers to optimize route planning and scheduling for maximum efficiency.
  • Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
  • Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
  • 40hrs/week

Airport Ramp Agent

G2 Secure Staff
06.2014 - 09.2014
  • Reduced flight delays by consistently maintaining punctual baggage handling and cargo loading processes.
  • Minimized damage to luggage and cargo by adhering to proper handling procedures at all times.
  • Upheld strict adherence to FAA regulations and safety protocols during all aspects of ramp agent duties.
  • Demonstrated flexibility in adapting to various types of aircrafts, supporting diverse airline clients'' needs efficiently.
  • 40hrs/week

CAR DETAILER

Keep It Movin' Auto Detailing
07.2011 - 07.2014

.

  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • 25hrs/week

UNLOADER/LOADER

AMR Staffing
01.2013 - 02.2013


  • Lift packages anywhere from 1-120 pounds.
  • Assisted other team members in navigating large loads.
  • Unloaded packages with care and placed in proper staging area.
  • Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
  • 40hrs/week

TEACHER'S ASSISTANT

Salvin Special Education Center
07.2011 - 08.2011
  • Helped 5, 6, and 7 year olds understand their work
  • Read short stories and books to them
  • Supervised them through the day.
  • 40hrs/week


Education

Some College (No Degree) - Electronics

Los Angeles Southwest College]
Los Angeles, CA

GRADUATED IN 2012 -

Palisades Charter High School
Pacific Palisades, CA
01.2012

Skills

  • Reliable and punctual
  • Firearms handling
  • Friendly and outgoing
  • Physical Fitness
  • Vehicle Inspection
  • First Aid Training
  • Problem-solving abilities
  • Attention to Detail
  • Reliability
  • Policy Enforcement

References

Will be furnished upon request.

Timeline

Merchandiser

Frito Lay
10.2022 - Current

Delivery Driver

OnTrac
05.2020 - 04.2022

Transitional Care Coordinator

FBG Group
08.2019 - 05.2020

Rideshare Driver

Uber
08.2016 - 08.2019

Courier

FedEx
08.2015 - 08.2016

Shuttle Driver

Avis-Rent-Car LAX
02.2015 - 08.2015

Airport Ramp Agent

G2 Secure Staff
06.2014 - 09.2014

UNLOADER/LOADER

AMR Staffing
01.2013 - 02.2013

CAR DETAILER

Keep It Movin' Auto Detailing
07.2011 - 07.2014

TEACHER'S ASSISTANT

Salvin Special Education Center
07.2011 - 08.2011

Some College (No Degree) - Electronics

Los Angeles Southwest College]

GRADUATED IN 2012 -

Palisades Charter High School
ROBERT BROWN