Robert Brown
Raleigh,NC
Summary
Dynamic Parts Specialist with a proven track record at Capital Automotive Group, excelling in inventory management and customer service. Leveraged strong problem-solving skills to enhance parts availability, resulting in increased customer satisfaction. Proficient in inventory software and adept at building relationships with suppliers to secure high-quality components.
Professional Parts Specialist prepared to excel in managing inventory, sourcing components, and ensuring efficient parts distribution. Strong focus on team collaboration and achieving tangible results, with adaptability to meet changing needs. Reliable in maintaining quality standards and fostering productive work environments. Skilled in inventory management, vendor relations, and technical support.
Experienced with managing parts inventory and ensuring seamless availability of components. Utilizes efficient inventory control techniques to maintain optimal stock levels. Knowledge of order processing and supplier coordination ensures timely and accurate parts distribution.
Diligent specialist with solid background in parts management and inventory control. Adept at maintaining accurate records and facilitating smooth operations, contributing to efficient workflow. Demonstrated ability to apply strong problem-solving and organizational skills to ensure timely availability of parts.
Meticulously organized Parts Salesman with comprehensive knowledge of thousands of automotive parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity.
Knowledgeable specialist proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives.
Reliable specialist bringing 7 years of experience in automotive parts sales and delivery. Friendly and professional demeanor with track record of consistently positive customer feedback.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
7
7
years of professional experience
Work History
Parts Specialist
Capital Automotive Group
09.2019 - Current
- Managed inventory levels to ensure timely availability of parts for service and repair operations.
- Collaborated with service technicians to identify parts needs and streamline order fulfillment processes.
- Utilized inventory management software to track parts movement and maintain accurate records.
- Led training sessions for new team members on best practices in parts identification and procurement.
- Developed relationships with suppliers to negotiate favorable terms and secure high-quality components.
- Analyzed sales trends to forecast demand, ensuring optimal stock levels throughout peak periods.
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Organized parts storage and stocked inventory according to established guidelines.
Technical Support Representative
Conduent
06.2018 - 08.2019
- Resolved technical issues for customers through remote troubleshooting and effective communication.
- Provided timely support via multiple channels, enhancing customer satisfaction and engagement.
- Documented resolutions in ticketing system to ensure knowledge sharing and process improvement.
- Trained new team members on software tools and best practices for efficient issue resolution.
- Collaborated with cross-functional teams to escalate complex issues and ensure timely resolution for customers.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.
- Delivered exceptional phone support, maintaining patience and understanding while addressing client concerns.
- Provided remote support for customers, guiding them through the resolution process stepbystep.
- Upheld company reputation by adhering to strict confidentiality protocols when handling sensitive client data.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Resolved technical issues for clients, ensuring timely and effective support solutions.
- Collaborated with cross-functional teams to enhance customer service processes and workflows.
Parts Runner
Capital Automotive Group
08.2018 - 07.2019
- Coordinated with inventory team to maintain accurate stock levels and streamline ordering process.
- Assisted in organizing parts warehouse, enhancing accessibility and reducing retrieval time.
- Trained new team members on best practices for parts delivery and inventory management procedures.
- Provided exceptional service to walk-in customers, answering questions about part compatibility and availability while processing orders promptly.
- Contributed to a safe working environment by adhering to established safety protocols during the handling and transport of parts.
- Improved inventory management by organizing and maintaining parts storage areas.
- Assisted in minimizing waste by properly disposing of obsolete or damaged parts according to company guidelines.
- Maintained thorough records of incoming shipments, verifying accuracy against purchase orders before stocking shelves.
- Ensured adherence to quality standards by thoroughly inspecting incoming shipments for damage or defects prior to acceptance into inventory.
- Enhanced customer satisfaction by providing prompt, courteous service when delivering parts.
- Resolved discrepancies between invoices and received goods, collaborating closely with vendors to rectify any issues in a timely manner.
- Optimized warehouse organization for efficient part retrieval, reducing time spent searching for items.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Pulled parts off store shelves to fill customer orders.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Checked parts computer for stock items and initiated special orders.
- Completed on-time deliveries by choosing best and most efficient routes.
- Successfully avoided time delivery delays by carefully planning best routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Kept detailed records of deliveries and money received from customers.
Education
Associate of Science - Fisheries, Wildlife, And Conservation Sciences
Tohono O"odham Community College
Sells, AZ01-2027
High School Diploma -
Rolesville High School
Rolesville, NC01-2017
Skills
- Shipping and receiving
- Warehouse operations
- Returns processing
- Packaging and labeling
- Stock control
- Parts identification
- Customer service
- Ordering parts
- Verbal and written communication
- Problem-solving skills
- Shipping coordination
- Clean driving record
- Supply orders
- Proficient in [software]
- Inventory management
- Forklift operation
- Improving customer satisfaction
- Delivery coordination
- Reviewing deliveries
- Parts recommendation
- Replacement parts identification
- Parts department organization
- Active listening
- Payment processing
- Customer relationship development
- Product research
- Inventory coordination
- Product recommendations
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Relationship building
- Task prioritization
- Cash handling
Timeline
Parts Specialist
Capital Automotive Group
09.2019 - Current
Parts Runner
Capital Automotive Group
08.2018 - 07.2019
Technical Support Representative
Conduent
06.2018 - 08.2019
Associate of Science - Fisheries, Wildlife, And Conservation Sciences
Tohono O"odham Community College
High School Diploma -
Rolesville High School