Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Brown, III

Dundalk,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

25
25
years of professional experience

Work History

Delivery Driver

Amazon
08.2019 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned routes and make adjustments.
  • Operated light trucks to deliver loads as far as 30 miles from home location

Master Barber

Innovative Trendz
06.1998 - Current
  • Devised marketing and sales strategies to maximize business success.
  • Styled hair according to customer preferences.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Managed complex appointment schedule for high-volume client base.

Customer Service Manager

Wal-Mart Supercenter
01.2017 - 08.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.

Supervisor

John Hopkins Hospital
01.2014 - 01.2017
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

Certificate of Completion - Barbering

Baltimore Beauty And Barber School
Baltimore, MD
06.2019

Some College (No Degree) - Business Administration And Management

Anne Arundel Community College
Arnold, MD

Skills

  • Verbal and Written Communication
  • Complex Problem-Solving
  • Safety and Compliance
  • Customer Service and Time Management

Timeline

Delivery Driver

Amazon
08.2019 - Current

Customer Service Manager

Wal-Mart Supercenter
01.2017 - 08.2019

Supervisor

John Hopkins Hospital
01.2014 - 01.2017

Master Barber

Innovative Trendz
06.1998 - Current

Certificate of Completion - Barbering

Baltimore Beauty And Barber School

Some College (No Degree) - Business Administration And Management

Anne Arundel Community College

Similar Profiles

CREATE PROFILE
Robert Brown, III