Robert Brunelle
Chandler,AZ
Summary
Strategic management professional with 30 years of leadership experience. Developed high-potential staff into effective leaders, driving creativity and operational success. Skilled in employee training, payroll, and life insurance sales, consistently achieving top producer status. Focus on enhancing customer experience and optimizing multitasking efficiency.
Overview
48
48
years of professional experience
Work History
Auto Parts Driver
O’Reilly Auto Parts
Chandler, USA
02.2024 - Current
- Delivered auto parts to customers and local businesses efficiently.
- Drove van to deliver parts to O’Reilly retail stores, ensuring timely availability of inventory.
- Managed inventory levels and organized stock for timely access.
- Loaded and unloaded delivery vehicles using safe handling practices.
- Collaborated with team to streamline operations, enhancing overall store efficiency.
Seller
Amazon
09.2017 - 02.2024
- Led successful sale of company in 2017, ensuring smooth transition and alignment with strategic goals.
- Processed customer orders efficiently using Amazon's order management system.
- Managed customer inquiries regarding product availability and delivery options.
- Assisted in maintaining inventory levels to ensure stock availability.
Work From Home Customer Sales
Granada Corporation
Chandler, USA
09.2017 - 12.2018
- Achieved $105,000 in new business sales within first month.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled incoming sales calls at The General Insurance Company.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
1st Insurance Group
Chandler, USA
06.2016 - 09.2017
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Helped customers select products that best fit their personal needs.
- Educated customers on product and service offerings.
- Exceeded personal sales goals for every quarter employed.
- Process transactions each day in a timely manner.
- Company cutting back no more sales reps.
Owner
The Insurance Store
Chandler, USA
12.2008 - 09.2017
- Founded Insurance agency in 2008 built to $3,000,000 in premium and sold in 2017.
- Twice awarded agency of the year out of 30 agencies.
- First insurance agency to implement electronic application signature using docu-sign.
- Managed comprehensive insurance portfolio encompassing home, auto, business, and life coverage, ensuring tailored solutions for diverse client needs.
Owner
EPC Elite Professional Cleaning Inc.
Chandler, USA
01.1990 - 09.2008
- Managed operations of professional carpet cleaning company.
- Managed daily operations of a customer-focused insurance agency.
- Developed and implemented marketing strategies to attract new clients.
- Oversaw staff training and development for improved service delivery.
- Generated $500,000 in sales in 2008.
Director trainer business owner
Servpro
Brooklyn Park, USA
01.1983 - 12.1989
- Trained franchise directors across Minnesota, enhancing operational standards.
- Oversaw comprehensive operations within Servpro franchise territory, enhancing service delivery and operational efficiency.
- Sold and facilitated new franchise opportunities across Minnesota, contributing to regional growth.
- Operated and managed all aspects of a Servpro franchise, ensuring service quality and customer satisfaction.
- Awarded franchise of the year 1986 (750 franchises in the country).
Owner
Servpro of Keen
Keen, USA
01.1978 - 01.1983
- Achieved recognition as top franchise in New England, 1981.
- Sold cleaning company, relocated to Minnesota, and directed training programs statewide.
- Managed daily operations of a full-service insurance agency.
- Developed and implemented customer service protocols for client interactions.
- Oversaw staff training and development for insurance product knowledge.
Education
High School Diploma - Business
Manchester Memorial
Manchester, NH01.1972
Skills
- Route optimization
- Customer relationship management
- Logistics coordination
- Budget management
- Team leadership
- Market research
- Customer service
- Time management
- Effective communication
- Opportunity identification
Personal Information
- Date of Birth: 08/10/54
- Gender: Male
- Marital Status: married 50 years with one daughter
- Place of Birth: Manchester, NH
References
- Michael Nesvik, 480-262-4501, Coworker at O’Reilly auto parts.
- Bob Ralf, 641-840-1397, I have known Bob since 2015 he is friend, and we play golf together.
- Linda Stemerman, 480-599-6275, I known Linda since 2019 she is my Humana advantage plan Medicare insurance agent.
Hobbies and Interests
- Pickleball
- Fitness training
Work Ethic
- I am very dependable in the time (over 2 years) I have worked for O’Reilly auto parts I have only been sick one day.
- I am always 15 minutes early when I arrive at work.
- I am a communicator if I do not understand any of my work duties I will always ask.
- I am a person who has a good relationship with everyone.
- I am an analytical person.
- Adaptive learner.
Activities
- 1986 Servpro top franchise sales nationwide.
- SIAA number 1 in sales insurance agency 2008 -2009.
- Number 2 and 3 insurance agencies in growth and sales 2010- 2014.
Languages
English
Professional
Spanish
Limited
Accomplishments
Awarded Francise of the year out of 750 Franchises.
References
References available upon request.
Timeline
Auto Parts Driver
O’Reilly Auto Parts
02.2024 - Current
Seller
Amazon
09.2017 - 02.2024
Work From Home Customer Sales
Granada Corporation
09.2017 - 12.2018
Customer Service Representative
1st Insurance Group
06.2016 - 09.2017
Owner
The Insurance Store
12.2008 - 09.2017
Owner
EPC Elite Professional Cleaning Inc.
01.1990 - 09.2008
Director trainer business owner
Servpro
01.1983 - 12.1989
Owner
Servpro of Keen
01.1978 - 01.1983
High School Diploma - Business
Manchester Memorial