Robert Bryan
Elk City,OK
Summary
Accomplished Sales Manager offering Two years of experience developing and maximizing CSD sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
9
9
years of professional experience
Work History
District Sales Manager
Keurig Dr Pepper, Inc.
02.2022 - 02.2024
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Organized promotional events and interacted with community to increase sales volume.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Facilitated business by implementing practical networking techniques.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Streamlined operations by collaborating with cross-functional teams to address challenges and improve processes.
- Implemented innovative marketing campaigns, resulting in increased brand visibility and customer engagement.
- Developed strong partnerships with key clients, ensuring long-term business relationships and repeat sales.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
- Optimized resources allocation to maximize sales results within the assigned budget constraints.
- Managed change effectively during organizational restructuring or product launches, minimizing disruption on the team''s performance.
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Delivered timely reports on sales activities to senior leadership for informed decision-making processes.
- Championed a customer-first approach within the team, ensuring all representatives understood their impact on overall customer satisfaction and retention.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Tracked weekly sales to develop detailed reports for senior leadership, using Salient programs.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Surpassed business sales targets by devising, deploying and optimizing effective and targeted sales strategies.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Assessed competitive landscape regularly to adapt strategies accordingly and maintain a leading position in the market.
Account Manager
Keurig Dr Pepper, Inc.
02.2021 - 02.2022
- Contributed to event marketing, sales and brand promotion.
- Stayed current on company offerings and industry trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Developed customized account plans for clients to help them achieve their business goals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Streamlined internal processes for better efficiency in account management tasks.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Met existing customers to review current services and expand sales opportunities.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Improved overall team productivity by implementing best practices in organization and time management.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Consulted with businesses to supply accurate product and service information.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Built diverse and consistent sales portfolio.
- Maintained current knowledge of evolving changes in marketplace.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Achieved or exceeded company-defined sales quotas.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated leadership skills in managing projects from concept to completion.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
Service Technician
Dr Pepper Bottling Co Of Elk City
07.2018 - 02.2021
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Inspected equipment to diagnose operational issues.
- Tested systems, noting issues and completing preventive maintenance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Evaluated systems according to predetermined checklist and noted issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Worked with diverse types of weather and ground conditions.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Provided professional services and support in a dynamic work environment.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Delivered services to customer locations within specific timeframes.
- Passionate about learning and committed to continual improvement.
DSD Clerk
Walmart Inc.
06.2015 - 07.2018
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Processed required paperwork to expedite handling of shipped and received goods.
- Partnered with representatives from different carriers to arrange materials shipments.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Enhanced inventory management by conducting regular audits and reconciling discrepancies.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Demonstrated strong attention to detail when reviewing bills of lading, manifests, invoices, and other shipping documents for accuracy as part of the overall effort to prevent future OS&D situations from arising.
- Boosted customer satisfaction by addressing and resolving OS&D inquiries professionally and promptly.
- Sorted and delivered materials to different work areas and staff.
- Increased shipment efficiency by verifying product counts, weights, and dimensions before pick-up or delivery.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Developed strong working relationships with both internal and external partners involved in the resolution of OS&D matters, fostering a collaborative environment conducive to continuous improvement within the organization.
- Maintained an organized record-keeping system for all OS&D transactions, ensuring easy access to crucial information when needed.
- Managed relationships with key stakeholders such as vendors, carriers, warehouse staff, and customers involved in the handling of any given OS&D issue.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Hollis High School
Hollis, OKSkills
Time Management
Extensive personal network
Consultative Selling Techniques
Sales expertise
Account Management
Decision-Making
Inventory Management
Customer Service Management
Customer Relationship Building
Vendor Management
Operations Management
Brand Marketing
Data Analytics
Accomplishments
- meet and exceeded sales goals by over 2% each year through effectively helping with training and merchandising displays to supporting customer volume demands.
Timeline
District Sales Manager
Keurig Dr Pepper, Inc.
02.2022 - 02.2024
Account Manager
Keurig Dr Pepper, Inc.
02.2021 - 02.2022
Service Technician
Dr Pepper Bottling Co Of Elk City
07.2018 - 02.2021
DSD Clerk
Walmart Inc.
06.2015 - 07.2018
High School Diploma -
Hollis High School