Robert Bryant
Westerville,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
IT Service Desk Analyst
Columbus International Corporation
01.2023 - 04.2023
- Documented support interactions for future reference.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Created user accounts and assigned permissions.
IT Service Desk Analyst
Ascena Retail
01.2021 - 12.2022
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Assisted with updating technical support best practices for use by team.
General Manager
Aldi
01.2018 - 01.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Sunny Street Cafe
01.2016 - 12.2017
- Developed and implemented strategies to increase sales and profitability.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
General Manager
Panera Bread
08.2005 - 02.2015
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Cybersecurity
Ohio State College Of Engineering
ColumbusCore A+, Linux+, Net+, Security+ - Information Technology
MyComputerCareer
Columbus, OH08.2021
Skills
- Business Development
- Customer Service Expertise
- Inventory Procedure Documentation
- Security Certification
- Troubleshooting and Assistance
- Training Material Development
- Support Ticket System Management
- Staff Training
- Mobility Devices
- Account Updating
- Friendly and Patient
- Organizational Skills
Timeline
IT Service Desk Analyst
Columbus International Corporation
01.2023 - 04.2023
IT Service Desk Analyst
Ascena Retail
01.2021 - 12.2022
General Manager
Aldi
01.2018 - 01.2020
General Manager
Sunny Street Cafe
01.2016 - 12.2017
General Manager
Panera Bread
08.2005 - 02.2015
Cybersecurity
Ohio State College Of Engineering
Core A+, Linux+, Net+, Security+ - Information Technology
MyComputerCareer
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