Robert Buchanan
Olympia,WA
Summary
Adept at enhancing team and project success with top-notch code and knowledgeable support. Talented programmer and practiced problem-solver with expertise in data analytics, distributed server fleet management, and report preparation.
Overview
23
23
years of professional experience
Work History
Programmer
WatchMeGrow
Lacey
04.2023 - Current
- Developed software applications using Java and JavaScript.
- Analyzed user requirements to create solutions for software development projects.
- Coded, tested and debugged programs in accordance with established standards.
- Developed automated unit tests to ensure quality of codebase.
- Monitored systems performance to diagnose issues related to application design or coding errors.
- Researched new technologies, tools and techniques to enhance system capabilities.
Developer
WatchMeGrow
Lacey
04.2014 - 03.2023
- Debugged existing application functionality and identified areas of improvement.
- Resolved customer issues related to software applications and developed solutions to address them.
- Provided technical support to customers and other team members on various development projects.
- Generated reports from databases using SQL queries.
Senior Technical Support
WatchMeGrow
Lacey
11.2009 - 04.2014
- Provided technical support to customers on a variety of software and hardware products.
- Maintained knowledge base of known issues, troubleshooting steps, and resolutions for customer inquiries.
- Conducted regular maintenance and upgrades to existing systems.
- Identified, documented, and resolved complex customer service issues in an efficient manner.
- Assisted with the development of system testing processes and procedures.
- Monitored system performance indicators to ensure optimal operation of services provided by the organization.
Technical Support
WatchMeGrow
Lacey
11.2006 - 11.2009
- Provided technical support and troubleshooting assistance when needed.
- Provided technical support where necessary during implementation stages.
- Provided technical support regarding installation procedures when needed.
- Provided guidance on technical support inquiries from customers.
Customer Service Representative
WatchMeGrow
Lacey
09.2006 - 11.2006
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Data Entry Technician
LiveBridge
Olympia, WA
12.2004 - 09.2006
- Ensured all entered data was accurate, complete and up-to-date before submission.
- Maintained confidentiality of sensitive client information at all times.
- Entered numerical data into electronic systems quickly and accurately following established procedures.
NOC Technician
OpticFusion.net
Tacoma, WA
07.2004 - 09.2004
- Monitored network performance to detect potential issues or outages and take corrective action.
- Performed troubleshooting to diagnose and resolve technical issues related to networks.
Audio Technician
Pacific Lutheran University
Tacoma, WA
01.2001 - 02.2004
- Set up and operate audio equipment for live events, such as microphones, sound speakers, mixing boards, and digital recorders.
- Troubleshoot any technical issues with the audio equipment.
- Adjust sound levels to ensure optimal sound quality during recording sessions or live performances.
- Test audio systems before each event to make sure they are functioning properly.
- Calibrate audio systems to match the acoustics of the space in which they are being used.
Education
Bachelor of Science in Computer Science - Computer Science
Pacific Lutheran University
Tacoma01.2004
Skills
- Assembly
- Delphi
- PHP
- SQL
- C
- HTML
- Java
- Bash
- Hardware installation
- MS Word
- MS Excel
- MS Access
- Windows installation and configuration
- Communication Skills
- Application debugging
- Systems Analysis
- System Design
- Relational databases
Additional Information
Quick Study
Interests include reading, walking, and computers.
References
- Bob Holden, Audio Services Director, PLU, (253) 535-8772, Holdenrh@plu.edu
- Charles L. Keogh, Pastor, Faith Lutheran Church, (360)491-3552
- John Kois, Supervisor, OpticFusion.net, (253)274-1726 x224, john@opticfusion.net
Affiliations
- I go on long walks to enjoy nature
- I bake cookies, bread, and pies
References
References available upon request.
Timeline
Programmer
WatchMeGrow
04.2023 - Current
Developer
WatchMeGrow
04.2014 - 03.2023
Senior Technical Support
WatchMeGrow
11.2009 - 04.2014
Technical Support
WatchMeGrow
11.2006 - 11.2009
Customer Service Representative
WatchMeGrow
09.2006 - 11.2006
Data Entry Technician
LiveBridge
12.2004 - 09.2006
NOC Technician
OpticFusion.net
07.2004 - 09.2004
Audio Technician
Pacific Lutheran University
01.2001 - 02.2004
Bachelor of Science in Computer Science - Computer Science
Pacific Lutheran University
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